LIDIA NELSON

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Research community for available resources to meet needs identified in PCSP and to inform member of resource options
• Facilitate meetings and program visits to assist with member/family choices
• Develop and write PCSP, document individual progress and concerns, and complete appropriate referrals to community agencies

• Provide excellent customer service to our clients in a fast-paced call center environment
• Complete the application process, while entering data on a computer and accessing multiple screens
• Verify client information by interacting with internal and external customers, and federal, state, and local entities
• Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance.

• Collect and gather information to place clients in correct tracker
• Provide excellent customer service to our clients
• Issue OTC EBT
• Inventory
• Check in clients
• Upload information (change report, verifications, any other documents clients drop off).

• Developing Treatment plans /Crisis Plans
• Behavior monitoring (bipolar, ADD, anger management, depression)
• Assisted with hygiene routines Transportation Living skills training Assisted on medicine administration.

• Monthly
• Reports
• Conduct job interviews (gathering and collecting information)
• Training employees on rules and regulations of company
• Manage clients' files and organize them
• Reviewing files for correctness and completeness
• Dealing with landlords and service providers
• Ensure employees were following HIPPA regulations
• ISP Meeting (updates, corrections)
• Schedules (Chore's list menus following dietary guidelines)
• MAP's Documentation
• Metrics
• LOC Duties
• ART Meetings
• Discharge Meetings
• Behavior Knowledge (Deescalating situations)
• Developing of Crisis Plans
• Creating Objectives and implementing
• Staffing meetings/involve in interviews for new hire
• Volunteer at PRC
• Development of BTP.

• Scheduling Doctors Appt
• Caregiver, shower
• Pass medication, feeding, follow objectives
• Monthly
• Reports
• ISP Meeting (updates, corrections).

• Scheduling Doctors Appt
• Caregiver, shower
• Pass medication, feeding, follow objectives
• Monthly
• Reports
• ISP Meeting (updates, corrections).

• Monitored patient activity and progress
• Developed solid routines for patients
• Distributes healthy meals to patients on daily basis
• Assisted with hygiene routines
• Assisted with medicine administration
• DBT Groups Training on living skills.

• Direct Care (provide living skills training)
• Assisting care (Accompany to doctors' appointments and make sure their follow doctors' orders)
• Transporting Participants, from and to several appointments and community activities
• Documentation, monitored patients' activities and progress.

• Direct Care (provide living skills training)
• Assisting care (Accompany to doctors' appointments and make sure their follow doctors' orders)
• Transporting Participants, from and to several appointments and community activities
• Documentation, monitored patients' activities and progress
• Training on living skills, to their path to recovery from addictions
• Run support groups.

• Receive Merchandise and order it accord to each day needs
• Schedules for employees, under my supervision
• Guaranteed a great shopping experience for every customer by greeting and welcoming them with a smile
• Ongoing training to insure accurate product knowledge
• Extensive Cash handling experience, maintaining my assigned register and being accountable for keeping it accurate
• Communicate customer questions and/or complaints to management to guarantee customer satisfaction
• Maintained my workspace keeping it safe for customers and orderly in appearance
• Trained in ongoing promotions daily to keep the customers informed and to answer any and all questions
• Recognized as Sam's Club Credit Champion by having the most credit applications in a 6-month time period.

• Assist customers with their laundry and the correct use of the machines
• Managed the laundry services (sorting, washing, drying, and folding)
• Extensive cash handling experience managing the facility and keeping an accurate record of all transactions.