Lidia Ochoa
Irving
Summary
A seasoned manager/ supervisor with extensive experience in managing. Demonstrating exceptional leadership in staff hiring, training, ensuring company standards and fostering positive customer experience and aquatic facilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Banfield Pet Hospital
05.2023 - Current
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
Aquatic Center Supervisor
City Of Irving
04.2017 - 03.2022
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Enhanced mechanical and operational efficiencies by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Conducted training of staff in water safety, first aids, and CPR.
- Ensured that all certifications of staff were maintained.
- Managed the aquatic center's profit funds, which included balancing and record keeping of the center's bank account.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Organized and scheduled daily/weekly pool activities.
- Developed public relations by attending company sponsored events to promote our aquatic programs.
Red Cross Lifeguard Instructor
City Of Irving
12.2015 - Current
- Provided lesson plans for Lifeguard certification classes.
- Provided criticism and motivation in and out of the water in order to insure success with regards to the class and future career.
- Attended and participated in needed updates for LGIs.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Coached junior training staff on correct procedures and optimization strategies.
Skills
- Proficient in Microsoft Office
- Workplace Safety
- CPR/ First Aid and AED Certified
- Fluent in English and Spanish
- Recruitment and hiring
- Scheduling Coordination
- Personnel Management
- Budget Planning
- Onboarding Procedures
Certification
LGI (Lifeguard Instructor) Certified •First Aid | CPR | AED Certified
Timeline
Veterinary Practice Manager
Banfield Pet Hospital
05.2023 - Current
Aquatic Center Supervisor
City Of Irving
04.2017 - 03.2022
Red Cross Lifeguard Instructor
City Of Irving
12.2015 - Current
Similar Profiles
KAYLA SmithwickKAYLA Smithwick
VA/CSC at Banfield Pet HospitalVA/CSC at Banfield Pet Hospital
Sierra RenaudSierra Renaud
Veterinarian at Banfield Pet HospitalVeterinarian at Banfield Pet Hospital
Ana Franco IsmailiAna Franco Ismaili
Contact Center Manager at Banfield Pet HospitalContact Center Manager at Banfield Pet Hospital
Alysha IngramAlysha Ingram
Practice Manager at Banfield Pet HospitalPractice Manager at Banfield Pet Hospital
Rachid AqdimRachid Aqdim
President and Head of Mission Servicing Residential, Inc at Mission Servicing Asset Management, LLCPresident and Head of Mission Servicing Residential, Inc at Mission Servicing Asset Management, LLC