Lidia Ochoa
Irving
Summary
A seasoned manager/ supervisor with extensive experience in managing. Demonstrating exceptional leadership in staff hiring, training, ensuring company standards and fostering positive customer experience and aquatic facilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Banfield Pet Hospital
Irving, TX
05.2023 - Current
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
Aquatic Center Supervisor
City Of Irving
WIAC, Cimarron,Northlake Aquatic, Heritage Aquatic
04.2017 - 03.2022
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Enhanced mechanical and operational efficiencies by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Conducted training of staff in water safety, first aids, and CPR.
- Ensured that all certifications of staff were maintained.
- Managed the aquatic center's profit funds, which included balancing and record keeping of the center's bank account.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Organized and scheduled daily/weekly pool activities.
- Developed public relations by attending company sponsored events to promote our aquatic programs.
Red Cross Lifeguard Instructor
City Of Irving
12.2015 - Current
- Provided lesson plans for Lifeguard certification classes.
- Provided criticism and motivation in and out of the water in order to insure success with regards to the class and future career.
- Attended and participated in needed updates for LGIs.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Coached junior training staff on correct procedures and optimization strategies.
Skills
- Proficient in Microsoft Office
- Workplace Safety
- CPR/ First Aid and AED Certified
- Fluent in English and Spanish
- Recruitment and hiring
- Scheduling Coordination
- Personnel Management
- Budget Planning
- Onboarding Procedures
Certification
LGI (Lifeguard Instructor) Certified •First Aid | CPR | AED Certified
Timeline
Veterinary Practice Manager
Banfield Pet Hospital
05.2023 - Current
Aquatic Center Supervisor
City Of Irving
04.2017 - 03.2022
Red Cross Lifeguard Instructor
City Of Irving
12.2015 - Current