Lidia Oros
Phoenix,Az
Summary
Dynamic professional with extensive experience as a Correctional Officer at the Arizona Department of Corrections, skilled in conflict resolution and inmate supervision. Proven track record in enhancing safety protocols and training staff, leading to improved operational integrity and team performance. Committed to fostering a culture of accountability and excellence in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
12.2022 - Current
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of premises to identify security breaches and maintain operational integrity.
- Monitored inmate behavior, documenting incidents to support investigations and promote rehabilitation efforts.
- Collaborated with law enforcement agencies during emergency situations to enhance response effectiveness.
- Trained new staff on policies, procedures, and crisis intervention techniques to improve team performance.
- Implemented conflict resolution strategies, reducing altercations among inmates through proactive engagement.
- Maintained accurate records of inmate movements and daily activities to support operational accountability.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
General Manager
TitleMax Title Loans
03.2020 - 07.2022
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented strategic initiatives resulting in improved team performance and operational efficiency.
- Mentored staff on compliance protocols, fostering a culture of accountability and excellence.
- Analyzed financial reports to inform decision-making and optimize resource allocation.
- Developed training programs that elevated employee skills and reduced turnover rates.
- Negotiated vendor contracts, achieving cost savings while maintaining service quality standards.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Grossmont College
El Cajon, CAGovernment And Law
Grand Canyon University
Phoenix, AZ04-2027
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Policy enforcement
- Inmate monitoring
- Criminal justice
- Behavioral disorders
- Incident reporting
- Written communication
- Excellent communication
- Multitasking
Timeline
Correctional Officer
Arizona Department of Corrections
12.2022 - Current
General Manager
TitleMax Title Loans
03.2020 - 07.2022
High School Diploma -
Grossmont College
Government And Law
Grand Canyon University
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