Lidia Ortiz
1319 Frigate Ave Wilmington,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, particularly as a Front End Supervisor at El Super Market. Excelled in enhancing customer satisfaction through strategic planning and outstanding service. Proficient in cash handling and possesses an outgoing personality, ensuring operational excellence and team motivation. Demonstrated ability to improve store efficiency and exceed sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Sales Associate
Torrance Bakery
Torrance , CA
06.2023 - Current
- Greeted customers with a friendly and professional demeanor.
- Maintained an up-to-date knowledge of product information, sales techniques, and promotions.
- Assisted customers in selecting merchandise based on their needs.
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Answered phone calls regarding product availability, pricing, delivery times.
- Processed orders quickly and accurately according to customer specifications.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
Assistant Store Manager
Dominoes Pizza
Dove Canyon, CA
01.2023 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
Front End Supervisor
El Super Market
Wilmington, CA
10.2020 - 07.2022
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
Career Online High School
Los Angeles, CA11-2024
Childcare Development
Career Online High School
Los Angeles, CA11-2024
Skills
- Goal oriented
- Store maintenance
- Listening skills
- Cash register operation
- Product recommendations
- Flexible schedule
- Task prioritization
- Outgoing personality
- Strategic planning
- Store opening and closing
- Contact follow-up
- Reliable and punctual
- Cash handling
- Sales expertise
- Customer service
- Multi-tasking strength
- Professional demeanor
- Fast-paced environment
Certification
- California Food Handler Card January 2023 - January 2026
Languages
Spanish
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Front End Sales Associate
Torrance Bakery
06.2023 - Current
Assistant Store Manager
Dominoes Pizza
01.2023 - 07.2024
Front End Supervisor
El Super Market
10.2020 - 07.2022
High School Diploma -
Career Online High School
Childcare Development
Career Online High School
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