Lidia Prado Peñalver
Scrum Master/Product Owner
Miami,FL
Summary
Experienced and results-driven Agile Certified Professional Scrum Master, servant leader with a proven record of accomplishment in guiding, coaching, and facilitating development teams. Expert in Lean-Agile methodologies, adept at managing distributed teams, and skilled in communication, leadership, and collaboration. Strong background in leadership, data analysis(SQL), change management, and conflict resolution. Bilingual with excellent organizational skills. Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 10 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.10
Overview
10
10
years of professional experience
6
6
Certification
Work History
Scrum Master
Transformation Experts
Miami, FL
09.2023 - Current
- I led and guided 6-10 distributed self-organizing teams across multiple locations and time zones, resulting in a remarkable 50% increase in productivity and seamless collaboration flexibility during sprints
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Tracked metrics related to sprint performance and identified areas of improvement for future sprints, this was achieved through the effective utilization of Jira, Confluence, Miro, and Mural
- In a Lean SAFe agile distributed environment, I streamlined communication, Identified potential project risks, and helped develop mitigation plans to resolve potential issues.
Scrum Master, Home HealthCare Division
GT Independence Sunshine Florida Care Management Services
Miami, FL
01.2021 - 12.2023
- While at GT Independence Sunshine in Miami, FL, I played a pivotal role in transforming team dynamics and operational efficiency within the healthcare environment
- By implementing the Scrum methodology, I successfully enhanced team collaboration by 50% and streamlined processes, resulting in a noteworthy 20% reduction in turnaround time
- Recognizing the need for improved communication and collaboration, I introduced new collaboration tools, organized team-building activities, and spearheaded initiatives during a focused 4-week sprint
- Guided Product Owners regarding Agile principles and best practices for managing product backlogs.
- Defined workflows and processes in a fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
Scrum Master Intern
The Strateija Group
Quebec, Canada
11.2022 - 09.2023
- During my internship at The Strateija Group, as a Scrum Master based in Quebec, Canada, and working remotely, I showcased Lean-Agile leadership skills that significantly impacted efficiency
- By implementing Scrum, SAFe, Kanban, and sprint planning, I successfully reduced cycle time by 30%, streamlined process flow, and increased overall productivity by 20% on case studies
- Operating within a 24-hour work cycle, I effectively led distributed teams across different time zones, utilizing Agile and Scrum methodologies to achieve goals and address impediments
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness, and inspection.
- Supported the development team in understanding user stories, acceptance criteria, and definition of done.
- Additionally, I achieved notable improvements in performance metrics, including a 40% reduction in response time, streamlined backlog management, and a 50% increase in productivity
Customer Service Representative I
AT&T International Sales Mobility Consumer
Doral, FL
12.2018 - 12.2020
- During my tenure as a Customer Service Representative at AT&T Sales Mobility Consumer in Doral, FL, from December 2018 to December 2020, played a key role in providing phone-based customer support
- My responsibilities encompassed addressing various concerns, including billing errors, delivery issues, product quality, and technical difficulties
- Simultaneously, I coordinated five COVID Operational Training projects utilizing Zoom and WebEx collaboration tools increasing efficiency by 30%
- Increased customer satisfaction ratings by 50% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- By fostering proactive cross-functional communication, I successfully improved team collaboration, resulting in a significant 20% increase in efficiency
Education
Information Technology Project Management/Business Analyst Track -
The Academy of South Florida
09.2023
MBA Master in Business Administration -
Strayer University Jack Welch Management Institute
09.2022
Bachelor of Arts in Communications- Minor in International Relations -
Howard University Cathy Hughes School of Communications
05.1996
Skills
- Distributed Team Management
- Retrospectives
- User stories
- Interpersonal Skills
- Team Performance
- Conflict Resolution
- T-SQL
- Microsoft Azure SQL Server
- Power BI
- Cloud Security
- Lean Six Sigma (Green Belt, Black)
- Project Management
- Project Plus
- Media Technology
- Production
- Event-Political Planning and Management
- Critical Thinking
- Research
- Strategic Crisis Communications
- Resource Allocation
- Sprint Planning
- Risk Identification
- Workflow Analysis
Certification
- Scrum Alliance Certified Scrum Master, CSM ID# 001435353, 11/2024
- Scrum Alliance Certified Product Owner, CSPO ID# 1886493, 12/2026
- Scrum Alliance Certified Agile Leadership Essential, CAL-E ID# 1887839, 12/2026
- Scrum Alliance Certified Agile Leadership Teams, CAL-T ID# 1887855, 12/2026
- Scaled Agile, LLC Certified Scaled Scrum Master-6, SSM6 ID# 40556589-6932, 01/2026
- Strayer University Jack Welsh Management Institute- Professional Leadership Certificate, ID# 23W3M91LCRG
Volunteer Experience
Transformation Experts, Agile International Conference, In my volunteer experience with Transformation Experts at the Agile International Conference, aptly named "Where Innovation Meets Inspirations," I played a key role in various capacities. Leading engaging Agile workshops, my focus was on fostering interactive discussions and facilitating collaborative learning among team members. Additionally, I empowered teams to self-organize by proactively addressing impediments and meticulously tracking Agile metrics. In the role, I took on the responsibility of guiding team members through mentoring initiatives, providing support, and ensuring a conducive environment for continuous improvement. Another crucial aspect of my involvement was initiating Agile retrospectives, encouraging teams to reflect on their processes and outcomes for ongoing refinement. Furthermore, I actively cultivated positive relationships with various conference stakeholders, including speakers, sponsors, and attendees. This involved ensuring transparent communication, aligning expectations, and contributing to an enriching experience for all participants. My commitment to the success of the conference extended beyond individual tasks, as I aimed to create a collaborative and innovative atmosphere that resonated with the conference's theme.
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Scrum Master
Transformation Experts
09.2023 - Current
Scrum Master Intern
The Strateija Group
11.2022 - 09.2023
Scrum Master, Home HealthCare Division
GT Independence Sunshine Florida Care Management Services
01.2021 - 12.2023
Customer Service Representative I
AT&T International Sales Mobility Consumer
12.2018 - 12.2020
Information Technology Project Management/Business Analyst Track -
The Academy of South Florida
MBA Master in Business Administration -
Strayer University Jack Welch Management Institute
Bachelor of Arts in Communications- Minor in International Relations -
Howard University Cathy Hughes School of Communications