Lidia Quintana
Hialeah,FL
Summary
Hardworking and reliable employee with strong ability to learn. Highly organized, proactive and punctual with team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Pricing Analyst
DB Schenker
Miami, FL
05.2022 - Current
- Analyzed customer requirements to ensure competitive and profitable pricing structures.
Ocean Export Coordinator
DB Schenker
Miami, FL
06.2021 - 05.2024
- Handled freight forwarding services including booking cargo space on vessels or aircrafts.
- Acted as a point-of-contact between customers and overseas agents or representatives.
- Managed shipment routing from origin to destination ensuring timely delivery of goods.
District Manager
SUBWAY®Restaurants
Miami, FL
11.2012 - 06.2021
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Resolved customer complaints regarding sales and service.
Sales Assistant
El Corte Ingles
Tenerife, Spain
02.2006 - 08.2011
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
Education
Mathematics And Computer Science
IES Viera Y Clavijo
SpainSkills
- Analytical Skills
- Details Oriented
- Critical Thinking
- Adaptability and Flexibility
- Teamwork and Collaboration
- Professionalism
- Reliability
- Self Motivation
- Cost Calculation
Timeline
Pricing Analyst
DB Schenker
05.2022 - Current
Ocean Export Coordinator
DB Schenker
06.2021 - 05.2024
District Manager
SUBWAY®Restaurants
11.2012 - 06.2021
Sales Assistant
El Corte Ingles
02.2006 - 08.2011
Mathematics And Computer Science
IES Viera Y Clavijo