Lidia Ramirez
Katy
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Hand & Stone Spa
Houston
12.2024 - Current
- Welcomed clients while facilitating check-ins.
- Manage multi-line phone system, responding to calls, booking appointments, and answering client questions.
- Maintain an organized front desk area, handling daily administrative tasks and paperwork.
- Process payments, memberships, and gift card purchases while ensuring accurate financial transactions.
- Promoted spa services, memberships, and retail products to maximize customer satisfaction.
- Handle customer concerns and resolve issues professionally to ensure client satisfaction.
- Coordinate with massage therapists and estheticians to optimize scheduling and minimize downtime.
- Replenished supplies to ensure a clean environment.
Babysitter/Nanny
Christ Community Church
Houston
09.2023 - Current
- Provide childcare at a church every Sunday, overseeing children from toddlers to 4th grade during services
- Supervise, engage, and organize activities for children, including Bible readings and outdoor play for older kids
- Ensure a safe, fun, and educational environment while fostering positive behavior and social interactions
- Demonstrate patience and understanding when managing challenging behaviors or emotional situations
- Maintain cleanliness by organizing toys, sanitizing surfaces, and handling laundry as needed
- Communicate openly with parents about their child's progress, needs, and any concerns
- Implement positive discipline techniques to encourage good behavior and teach life skills
Market Research Analyst
ReconMR
Houston
04.2022 - 02.2023
- Developed and implemented effective data collection strategies across multiple sources
- Designed and maintained databases for efficient storage and easy analysis of collected data
- Conducted in-depth research to identify key data sources and verify the accuracy of information
- Collaborated with cross-functional teams to define and align data collection goals and requirements
- Utilized specialized software tools to collect, clean, and validate large datasets
- Created comprehensive documentation to outline data collection methodologies, processes, and quality control measures
Education
Cosmetology Certificate
Houston Community College
Houston, TX05-2025
Skills
- Bilingual
- Microsoft Excel
- Childcare
- Communication skills
- Website management
- Hair coloring
- Analytical thinking
- Data collection
- Emotional intelligence
- Databases
- Nannying
- Market Research
- Time management
Certification
First Aid Certification
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Hand & Stone Spa
12.2024 - Current
Babysitter/Nanny
Christ Community Church
09.2023 - Current
Market Research Analyst
ReconMR
04.2022 - 02.2023
Cosmetology Certificate
Houston Community College
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