Lidia Ramos
Warwick
Summary
Dynamic Office Manager with proven expertise at IBA Print Shop, excelling in inventory management and customer relationship management. Successfully implemented efficient office policies, enhancing operational workflows. Adept at invoice tracking and conflict resolution, fostering positive client interactions while ensuring financial accuracy. Committed to training and onboarding, driving team performance and productivity.
Overview
12
12
years of professional experience
Work History
Office Manager
IBA Print Shop
Millbury
09.2013 - Current
- Managed office supplies and ensured inventory was well-stocked.
- Assisted in onboarding new employees and provided orientation support.
- Organized files and maintained documentation in digital systems.
- Processed incoming mail, packages, and deliveries for the office team.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Skills
- Office administration
- Inventory management
- Accounting software
- Document organization
- Onboarding support
- Customer relationship management
- Invoice tracking
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Office management software
- Office management
- Documentation and control
- Clear oral/written communication
- Financial accounting
- Training and coaching
- Billing
- Vendor engagement
- Documentation expertise
- Employee training
- Data retrieval systems
- Customer service
- Clerical support
- Organizational skills
Timeline
Office Manager
IBA Print Shop
09.2013 - Current
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