Lidia Sagredo
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining office operations, as demonstrated at Perry Homes. Skilled in office administration and customer service, adept at managing sensitive information and improving business processes. Achieved consistent performance goals, leveraging strong verbal communication and organization skills to exceed client expectations.
Overview
12
12
years of professional experience
Work History
Secretary
Perry Homes
03.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Server
Sugar
12.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
CSR, Sales
Fred Loya Insurance
12.2014 - 03.2017
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
CSR, Sales
Target
02.2013 - 12.2014
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Server
Olive Garden Restaurant
06.2012 - 01.2013
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2011
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Sales Support
- Payroll Processing
- Account reconciliations knowledge
Spanish fluent
I speak both spanish and english and im very fluent with both languages.
Languages
Spanish
Full Professional
Timeline
Secretary
Perry Homes
03.2024 - Current
Server
Sugar
12.2023 - 03.2024
CSR, Sales
Fred Loya Insurance
12.2014 - 03.2017
CSR, Sales
Target
02.2013 - 12.2014
Server
Olive Garden Restaurant
06.2012 - 01.2013
High School Diploma -
Southwest High School
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