Lidia Suarez
Warrenville,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
I adopt easily to a new place and like to work with others great at communicating and like to work in clean and organized environment safety is my first priority.
Overview
2
2
years of professional experience
Work History
Customer Service Associate Cashier
Old Navy
04.2016 - 01.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
- Collected and authorized guest payments.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Return Department
In The Swim
03.2016 - 04.2016
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Select return damage items and entering product information to data base.
- Emailing customers about their returns and working with then to find a better replacement.
Packing, Shipping, and Receiving
Follett
02.2015 - 12.2015
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Maintained clean, neat and organized stockroom for easy access to goods.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
- Counted and recorded finished and rejected packaged items.
- Assembled products according to changing daily work orders and specific customer needs.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL06.2004
Skills
- Exceptional Communicator
- Customer Service
- Safety Regulations
- Customer Service and Assistance
- Quality Assurance
- Verbal Communication
- Refund Processing
- Refunds and Exchanges
- Prioritizing Calls
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Associate Cashier
Old Navy
04.2016 - 01.2017
Return Department
In The Swim
03.2016 - 04.2016
Packing, Shipping, and Receiving
Follett
02.2015 - 12.2015
High School Diploma -
West Chicago Community High School
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