Lidia Vargas
Brooklyn,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Im a person who likes to assure a successful work environment for everyone around, making sure everything runs smoothly but properly is my idea.
Overview
4
4
years of professional experience
Work History
Marshals
Marshalls
Brooklyn Ny, NY
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Identified and analyzed complex problems to develop effective solutions.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Collaborated with other departments to identify root causes of systemic problems.
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Organized product displays, rotated stock and removed outdated items.
- Operated cash register accurately to process customer transactions.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner.
- Created reports outlining progress of various projects within the department.
- Coordinated communication between departments to ensure smooth workflow process.
- Developed training materials and conducted onboarding sessions for new hires.
- Advised management on strategies for improving productivity within the organization.
Dunkin Crew Member
Dunkin' Donuts
Newark, NJ
07.2021 - 05.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the development of strategic plans for the organization.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
- Developed strategies to improve productivity and efficiency among team members.
- Identified areas of improvement within the team's processes and procedures.
- Established protocols for resolving conflicts between team members or other departments.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies.
Mcdonalds Crew Member
McDonald's
Newark, NJ
04.2021 - 07.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Tjx Associate
TJX Companies
Boston, MA
10.2020 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in the development of strategic plans for the organization.
- Created and maintained an effective team environment through collaboration and communication.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
Education
Bachelor of Science -
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2028
High School Diploma -
Brooklyn Bridge Academy
Brooklyn, NY06-2024
Skills
- Crisis Management
- Interagency collaboration
- Intelligence Analysis
- Community Engagement
- Job safety analysis
- Teamwork and flexibility
- Creativity and Flexibility
- Flexibility and Adaptability
- Performance Improvement
- Staff Training
Timeline
Marshals
Marshalls
10.2023 - Current
Dunkin Crew Member
Dunkin' Donuts
07.2021 - 05.2023
Mcdonalds Crew Member
McDonald's
04.2021 - 07.2021
Tjx Associate
TJX Companies
10.2020 - 02.2021
Bachelor of Science -
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Brooklyn Bridge Academy