Years o
Hi, I’m
Lidia Rodriguez
Customer Service Agent
El Paso,TX
Summary
Motivated and dedicated to meeting and exceeding expectations at every interaction. Eager to maintain customer satisfaction and contribute to company success. Extensive experience in the customer service industry, highly professional and with a caring demeanor. Seeking the opportunity to build, strengthen and grow, working remotely as a Customer Service Specialist.
Overview
3
8
years of professional experience
Work History
APC Homemaker Service
Caregiver/Personal Assistant
09.2019 - 08.2023
Job overview
- Personal care by assisting with bathing and grooming, dressing, toileting, and exercise.
- Grocery shopping, and prepared cooked meals.
- Housekeeping sweeping/mopping floors, dusting furniture, and washing clients laundry.
- Scheduled doctor appointments and reminders, administrated medication and picked up prescriptions.
Mount Carmel Funeral Home
Administrative Assistant
07.2019 - 05.2020
Job overview
- General office duties including answering multi-phone lines, printing forms, use of copy and fax machine, organizing and filing documents.
- Greeting families and ensure their comfort from the moment of receiving their first call and throughout the planning process to the day of funeral service.
- Constant communication with hospice facilities, hospitals and families in gathering deceased information.
- Generating At-Need and Pre-Need Accounts using SRS Funeral Home Software.
- Processing Report of Death through TxEVER.gov website for Death Certificate.
- Conforming with Cemetery and Crematory facilities date and time availability for funeral arrangements.
Golden Peanut And Tree Nuts
Front Desk Receptionist
05.2018 - 05.2019
Job overview
- Greeting and signing in all guests, assuring everyone receives the proper assistance.
- Answering multiple phone lines and transferring calls accordant to each caller.
- Responsible for scaling all distributing trucks at point of entering and when exiting the Shipping Department.
- Daily use of, Printer, Fax, Scanner, Desktop, CB Radio, Intercom, Multiple Line Office Phone, Digital Load Scale, Filing and Organizing Paperwork, and Maintaining Front Office Clean.
Planet Fitness Gym
Front Desk Receptionist
08.2017 - 03.2018
Job overview
- Greeting all guests and checking in all gym members.
- Selling and upgrading gym memberships.
Entering new members information into database software. - Assisted members with any questions and concerns as well as resolved issues and complains.
- Process payment transactions, and assisted members with setting payment arrangements when needed.
Spectrum VoIP
Scheduling Coordinator
01.2016 - 05.2017
Job overview
- Generated sales leads.
- Coordinate sales process from inception to finalization.
Scheduled and confirmed meetings with prospective clients. - Responsible in maintaining customer data updated.
- Submitting of various forms for customer approval in accordance with company procedures.
- Worked with existing and prospective clients to discuss their needs and match them with the products that will optimize customer satisfaction.
Education
El Paso Community CollegeEl Paso, TX
Associates Of Arts In Accounting, , And Ec from Business Administration
02.2019
Skills
- Account management
- Recordkeeping strengths
- Complaint resolution
- Creative problem solving
- POS systems expert
- Qualified daily living activity assistant
- Active Listening
- Teamwork and Collaboration
- Written Communication
- Flexible and Adaptable
- Dependable and Responsible
- Analytical and
- Self-Motivated
- Problem-Solving
- Data Entry
- Multitasking Abilities
- Organization and Time Management
Accomplishments
- Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Caregiver/Personal Assistant
APC Homemaker Service
09.2019 - 08.2023
Administrative Assistant
Mount Carmel Funeral Home
07.2019 - 05.2020
Front Desk Receptionist
Golden Peanut And Tree Nuts
05.2018 - 05.2019
Front Desk Receptionist
Planet Fitness Gym
08.2017 - 03.2018
Scheduling Coordinator
Spectrum VoIP
01.2016 - 05.2017
El Paso Community College
Associates Of Arts In Accounting, , And Ec from Business Administration
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