Lidia M. Perez
Miami,FL
Summary
Detail-focused Assistant brings a hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced, and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
13
13
years of professional experience
Work History
Staff Assistant
American Airlines
Miami, FL
03.2023 - Current
- Prepared documents such as memos, letters, reports, and other materials for the Technical Operations Department.
- Greeted clients, answered phones, and provided customer service assistance regarding Payroll discrepancies, Comp/DAT requests, and Vacation changes due to unforeseen emergencies.
- Coordinated travel arrangements for staff members when needed for training, bereavement, and daily Field Trips to Havana, Cuba, or other stations when requested due to out-of-service aircraft.
- Assisted with special projects upon request from the management team.
- Performed research on a variety of topics related to departmental activities, such as headcount of the employees to cover the operation during the weekend for the region as well as the number of Sick calls, FMLA, and Vacation allotment.
- Updated website content regularly with new information or changes in policies or procedures on the online Employee Bulletin Board.
- Prepared online Vacation and Shift Bid changes for the stations (ATL, MCO, RDU, TPA) and their associated deadlines.
Fleet Service Clerk
American Airlines
Miami, FL
10.2021 - 01.2022
- Operated luggage trains to move baggage between terminal and aircraft
- Maintained safety standards when operating ground equipment
- Loaded baggage and cargo on-time for flight departures
- Kept aircraft moving and on-schedule with quick service work
- Refilled potable water tanks to optimal levels for planned flights.
Premium Guest Service Agent
American Airlines
Miami, FL
05.2021 - 09.2021
- Promoted industry-leading company reputation with above-and-beyond guest service
- Handled guest check-ins and reservations, verifying documentation needed for travel
- Executed guest registration and room blocking for group events.
Customer Service Agent
American Airlines
Miami, FL
02.2021 - 05.2021
- Maintained a high level of customer satisfaction by providing accurate and helpful responses while checking in passengers.
- Suggested suitable options for unavailable products and services to retain customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained strong call control as a gate agent and quickly worked through scripts to address problems to avoid flights being delayed.
Customer Assistance Representative
American Airlines
Miami, FL
01.2018 - 02.2021
- Meet & greet customers, as well as assist with navigating the check-in kiosks and assure them although it might seem foreign it was a quick and easy process.
- Performed routine maintenance and cleaning of printers to ensure optimal performance.
Manning Clerk
USA Special Aviation and Security Services
Miami International, American Airlines
07.2015 - 03.2017
- High volume of outgoing and incoming calls for ramp employees.
- Providing accurate distribution of hours to have full coverage of the company's running operations following the procedures and protocols that are assigned for contacting employees at their assigned time.
- Organized and maintained filing systems for confidential documents.
Advocate Program, DUI Clerk
Miami, FL
04.2015 - 07.2015
- Performed data entry for all the new intakes into the system
- Assist with all DUI enrollment process
- Retrieve TML (Driver history, county arrests)
- Check Clients for priors
- Assist in answering the phones and routing calls properly
- Balancing all daily cash, credit card, and check payments.
Merchandise Picker
World Duty Free Group
Doral, FL
08.2014 - 04.2015
- Picking, storing, cleaning, packing and monitoring product inventory, for multiple retail locations
- File records of all the merchandise received and returned.
Retail Sales Associate
World Duty Free Group
Miami International Airport
07.2011 - 08.2014
- Meet & greet customers, answering any product questions or concerns
- Generated sales lead by persuading customers to add an additional product to their purchase
- Resolve any customer issues, ensuring a positive customer experience.
Education
AA - Biology
Miami Dade College
01.2013
Skills
- Document Preparation
- Documentation And Filing
- Verbal And Written Communication
- Customer Assistance
- Small Group And Individual Assistance
- Computer Literacy
- Administrative & Payroll Support
Languages
Spanish
Professional
Timeline
Staff Assistant
American Airlines
03.2023 - Current
Fleet Service Clerk
American Airlines
10.2021 - 01.2022
Premium Guest Service Agent
American Airlines
05.2021 - 09.2021
Customer Service Agent
American Airlines
02.2021 - 05.2021
Customer Assistance Representative
American Airlines
01.2018 - 02.2021
Manning Clerk
USA Special Aviation and Security Services
07.2015 - 03.2017
Advocate Program, DUI Clerk
04.2015 - 07.2015
Merchandise Picker
World Duty Free Group
08.2014 - 04.2015
Retail Sales Associate
World Duty Free Group
07.2011 - 08.2014
AA - Biology
Miami Dade College