Lidiana Cruz

Assisting the doctor with advanced cases, and Bravo, Endoflip, capsule

• Respond to and receive all external communications through Customer Relations team inbox in a timely manner as assigned by the attending physician or nurse.
• Assist doctors, nurses, and support staff by preparing patients for procedures.
• Efficiently set up and dismantled procedure rooms in preparation for upcoming procedures.
• Follow all safety procedures during the cleaning, disinfecting, and sterilization of endoscopes and related equipment.
• Provide excellent relationship-driven customer service while working in a fast paced, changing hospital environment.
• Maintain detailed understanding and continuous updated knowledge of organizational information, collaborating across all departments, for Middlesex surgical staff.
• Efficiently set up and dismantled rooms in preparation for upcoming procedures.
• Collect information on all Middlesex surgical products and demonstrated the ability to find that information swiftly when responding to hospital staff.
• Identify gaps in processes, use innovation to resolve gaps, and execute the necessary resolutions.
• Closely follow surgical schedules to sanitize and assess recovery rooms.
• Coordinate transfers of scopes to various departments for maintenance and routine repairs.
• Set up endoscopy suites with all of the necessary equipment and supplies for procedures.
• Maintain knowledge of systems and troubleshoot basic technical account issues.
• Assist with Endoscopic procedures such as endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enterostomy, and endoscopic ultrasounds are performed with my assistance.
• Follow all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes, and related equipment.
• Collect and prepare cytology, microbiology, and pathology specimens.

• Respond to and receive all external communications through Customer Relations team inbox in a timely manner as assigned by the attending physician or nurse.
• Assist doctors, nurses, and support staff by preparing patients for procedures.
• Efficiently set up and dismantled procedure rooms in preparation for upcoming procedures.
• Follow all safety procedures during the cleaning, disinfecting, and sterilization of endoscopes and related equipment.
• Provide excellent relationship-driven customer service while working in a fast paced, changing hospital environment.
• Maintain detailed understanding and continuous updated knowledge of organizational information, collaborating across all departments, for Middlesex surgical staff.
• Efficiently set up and dismantled rooms in preparation for upcoming procedures.
• Collect information on all Middlesex surgical products and demonstrated the ability to find that information swiftly when responding to hospital staff.
• Identify gaps in processes, use innovation to resolve gaps, and execute the necessary resolutions.
• Closely follow surgical schedules to sanitize and assess recovery rooms.
• Coordinate transfers of scopes to various departments for maintenance and routine repairs.
• Set up endoscopy suites with all of the necessary equipment and supplies for procedures.
• Maintain knowledge of systems and troubleshoot basic technical account issues.
• Assist with Endoscopic procedures such as endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enterostomy, and endoscopic ultrasounds are performed with my assistance.
• Follow all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes, and related equipment.
• Collect and prepare cytology, microbiology, and pathology specimens.

• Documented customer details in database to ensure accurate record keeping and reporting.
• Maintain daily phone and email logs in customer database.
• Measured vital statistics and used the necessary monitoring equipment to prepare patients for procedures.
• Collect and prepare cytology, microbiology, and pathology specimens.
• Aided patient discharge by preparing equipment, educational materials, and pharmaceutical supplies.
• Updated and create internal SOPs for new and/or revised systems or processes used when working with customers.
• Adjusted to changing priorities and responsibilities as project and program demands grow and develop.
• Assisted with the creation and delivery of materials for in-person and live-stream educational programs.
• Provided support with set-up, take-down, customer support, and post-event follow-up and evaluations.
• Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
• Assisted physicians and nursing staff during procedures.
• Closely followed surgical schedules to sanitize and assess recovery rooms.
• Adhered to all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes, and related equipment.

• Documented customer details in database to ensure accurate record keeping and reporting.
• Maintain daily phone and email logs in customer database.
• Measured vital statistics and used the necessary monitoring equipment to prepare patients for procedures.
• Collect and prepare cytology, microbiology, and pathology specimens.
• Aided patient discharge by preparing equipment, educational materials, and pharmaceutical supplies.
• Updated and create internal SOPs for new and/or revised systems or processes used when working with customers.
• Adjusted to changing priorities and responsibilities as project and program demands grow and develop.
• Assisted with the creation and delivery of materials for in-person and live-stream educational programs.
• Provided support with set-up, take-down, customer support, and post-event follow-up and evaluations.
• Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
• Assisted physicians and nursing staff during procedures.
• Closely followed surgical schedules to sanitize and assess recovery rooms.
• Adhered to all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes, and related equipment.

• Assisted physicians and nursing staff during procedures.
• Transferred scopes to the appropriate department for repairs and maintenance.
• Completed tasks to assist medical personnel during procedures.
• Followed all safety procedures during the cleaning, disinfecting, and sterilization of endoscopes and related equipment.
• Followed all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes and related equipment.
• Closely followed surgical schedules to sanitize and assess recovery rooms.
• Handled transfers of scopes to various departments for maintenance and routine repairs.
• Double-checked inventory levels and placed orders for supplies.
• Endoscopic procedures such as endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enterostomy, and endoscopic ultrasounds are performed with my assistance.
• Set up endoscopy suites with all of the necessary equipment and supplies for procedures.
• Collect and prepare cytology, microbiology, and pathology specimens.
• Efficiently set up and tore down procedure rooms in preparation for upcoming procedures.

• Assisted physicians and nursing staff during procedures.
• Transferred scopes to the appropriate department for repairs and maintenance.
• Completed tasks to assist medical personnel during procedures.
• Followed all safety procedures during the cleaning, disinfecting, and sterilization of endoscopes and related equipment.
• Followed all safety protocols and processes when cleaning, disinfecting, and sterilizing endoscopes and related equipment.
• Closely followed surgical schedules to sanitize and assess recovery rooms.
• Handled transfers of scopes to various departments for maintenance and routine repairs.
• Double-checked inventory levels and placed orders for supplies.
• Endoscopic procedures such as endoscopic retrograde cholangiopancreatography (ERCP), bronchoscopies, gastroscopies, double balloon enterostomy, and endoscopic ultrasounds are performed with my assistance.
• Set up endoscopy suites with all of the necessary equipment and supplies for procedures.
• Collect and prepare cytology, microbiology, and pathology specimens.
• Efficiently set up and tore down procedure rooms in preparation for upcoming procedures.