Razvan Alexandru Burceag
Timisoara,Rumania
Summary
Dynamic Assistant Retail Manager with a strong track record in project management and strategic networking at Dynata, driving significant customer satisfaction and sales growth. Expertise in retail operations and team leadership has led to substantial revenue increases and enhanced business opportunities. Proficient in analytical decision-making and customer loyalty initiatives, focusing on delivering exceptional results. Aiming to further cultivate partnerships that drive overall company success. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
18
18
years of professional experience
Work History
Assistant Retail Manager
Starboard Cruise Services
Miami, United States
10.2022 - Current
- Designed effective methods to boost revenue and improve customer experience within onboard stores.
- Implemented efficient methods to increase overall retail sales revenue.
- Optimized onboard retail shop operations by improving customer satisfaction insights.
- Contributed to staff development efforts for achieving business objectives.
- Monitored employee performance and provided constructive feedback.
- Ensured store remained tidy and safe by adhering to cleanliness protocols.
- Managed inventory levels to maximize sales opportunities.
- Identified potential risks or theft issues within the store environment.
- Trained the sales personnel, fostering skill development and motivation.
- Monitored sales performance and identified areas needing improvement.
- Led focused meetings aimed at implementing process improvements.
- Led team, ensuring successful performance.
- Evaluated customer interactions of team members and delivered individualized coaching sessions.
- Supported sales team members to drive growth and development.
- Created reports on sales figures, gross profit margins, and other related data.
- Analyzed trends in customer feedback to recommend process improvements.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
Project Manager
Dynata
Timişoara, Romania
01.2022 - 10.2022
- Oversee execution of research tasks.
- Coordinated initiation and implementation of diverse project workflows.
- Defined client expectations to ensure alignment with project objectives.
- Outlined project specifications and schedules to coordinate efforts with necessary teams.
- Delivered projects within set timelines, budgets, and client specifications.
- Managed joint initiatives with third-party collaborators.
- Improve overall project performance by refining management procedures.
- Achieved smooth project execution through risk identification and mitigation.
- Implemented enhancements for efficient project management through teamwork.
- Coordinated with vendors to maintain standard of project deliverables.
- Streamlined resource allocation for cost-effective project delivery.
Assistant Sales Manager
LVMH
, Strainatate
09.2015 - 03.2020
- Identified revenue growth prospects through the evaluation of market behaviors and competitor strategies.
- Analyzed industry developments to design effective sales tactics.
- Collaborated on crafting and implementing sales strategies to enhance revenue for luxury product lines.
- Evaluate market trends and competitor actions to support the creation of effective sales strategies and tactics.
- Designed exclusive promotional activities focused on enhancing customer acquisition in upscale market.
- Conducted training sessions on luxury product features, benefits, and sales techniques to enhance team performance.
- Generated insights on emerging market patterns to influence product development strategies.
Sales Manager
Autoglobus2000
Timişoara
01.2010 - 04.2012
- Formulated and deployed sales tactics resulting in higher customer acquisition.
- Offered strategic direction to sales team by defining performance objectives and tracking progress.
- Conducted assessments of market trends to uncover potential sales opportunities.
- Cultivated strategic partnerships with key stakeholders in automotive industry to enhance collaboration.
- Implemented initiatives to enhance brand differentiation in the automotive sector.
Sales Associate
Autoglobus
Timişoara
01.2007 - 04.2010
- Provided accurate information and recommendations through detailed comprehension of market trends.
- Secured new business leads by leveraging networking and prospecting strategies.
- Ensured store floors, windows, and displays remained spotless.
- Fostered trust and loyalty by consistently delivering outstanding customer service.
- Strengthened customer connections to ensure repeat business.
- Work with marketing team on creating impactful sales strategies.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Education
Bachelor of Science - Sustainable Technologies of Field
University of Agricultural Sciences
Timişoara01-2022
BBA - Marketing And Business Negotiations
Universitatea Dimitrie Cantemir
Timişoara12.2011
Skills
- Automotive Sector Expertise
- Project management
- Customer Satisfaction in Sales
- Strategic Networking
- Service Excellence
- Retail Operations Management
- Luxury Market Expertise
- Product Lifecycle Management
- Product Assortment Strategies
- Business opportunities
- Goal setting and achievement
- Proficient in Product Insights
- Customer Relationship Development
- Proven Sales Strategies
- Customer Loyalty Development
- Effective Team Leadership
- Analytical Decision-Making
- Online Retail Strategy
- Delegation and supervision
- Staff training and development
- Cash reconciliation
Affiliations
- Agriculture plantation
- Crop Production
- Natural Resources for Agriculture
Languages
Romanian
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Assistant Retail Manager
Starboard Cruise Services
10.2022 - Current
Project Manager
Dynata
01.2022 - 10.2022
Assistant Sales Manager
LVMH
09.2015 - 03.2020
Sales Manager
Autoglobus2000
01.2010 - 04.2012
Sales Associate
Autoglobus
01.2007 - 04.2010
Bachelor of Science - Sustainable Technologies of Field
University of Agricultural Sciences
BBA - Marketing And Business Negotiations
Universitatea Dimitrie Cantemir
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