Lidiia Planida
Sacramento ,CA
Summary
Customer service support agent with expertise in complaint resolution and problem-solving. Successfully managed complex inquiries and provided valuable insights to improve service quality, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Support Agent
Justbid.com
Sacramento, CA
09.2024 - Current
- Resolved customer inquiries and escalated complaints, ensuring prompt resolutions.
- Processed orders and returns utilizing company software systems.
- Provided management with insights on customer concerns to enhance service quality.
- Answered calls in a pleasant, calm voice, and asked appropriate questions to direct callers.
- Greeted callers and identified their needs.
- Maintained a professional demeanor while handling calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Trained new staff on company policies and phone operation procedures.
Crew Member
Wendy's
Sacramento, CA
04.2024 - 09.2024
- Provided friendly customer service while taking orders from customers at the counter.
- Oversaw daily operations including seating guests, taking orders, handling payments, resolving complaints.
- Handled cashiering duties such as taking orders and processing payments.
Education
High School Diploma -
The Cottonwood School
El Dorado Hills, CA05-2024
Skills
- Customer service
- Complaint/conflict resolution
- Employee training
- Effective communication
- Problem solving
- Call center experience
- Communicating with clients
- Payment processing
Languages
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Support Agent
Justbid.com
09.2024 - Current
Crew Member
Wendy's
04.2024 - 09.2024
High School Diploma -
The Cottonwood School