Lidija Pajovic
Hoboken
Summary
Detail-oriented individual with hands on experience in sale and customer service. Exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Personal Assistant to the Owner
SIO2 Medical Products Inc,
09.2021 - Current
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports.
Paralegal Assistant
Law Office of Enessa Mulokandova
01.2017 - 05.2018
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted lawyers with materials preparation for internal and external training events.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
Assistant Teacher
All My Children Daycare
10.2014 - 01.2017
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in implementation of new learning tools, systems and materials.
Assistant Customer Service Manager
Tourneau
06.2003 - 03.2011
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Law School "Mirko Vesovic"
Podgorica, Montenegro05-1998
Skills
- Discretion and confidentiality
- Service oriented
- Meticulous attention to detail
- Dedicated team player
- Problem resolving
- Perform well in high-demand, fast-paced environments
- Fast learning
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Personal Assistant to the Owner
SIO2 Medical Products Inc,
09.2021 - Current
Paralegal Assistant
Law Office of Enessa Mulokandova
01.2017 - 05.2018
Assistant Teacher
All My Children Daycare
10.2014 - 01.2017
Assistant Customer Service Manager
Tourneau
06.2003 - 03.2011
High School Diploma -
Law School "Mirko Vesovic"