Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lidiya Voroshilova

El Dorado Hills,CA

Summary

Experienced professional with a robust background in staff management, marketing, and operations within community services. Adept at project management, strategic planning, and community engagement. Proven track record of increasing clientele and retention, reducing wasteful spending, and fostering a collaborative team environment. An enthusiastic leader with practical communication skills and a commitment to service excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Dental Assistant

• Drs. Peliks&Peliks
11.2015 - 06.2023
  • Documented patient medical history, dental health information, and special requests.
  • Collaborated with dentists to develop individualized treatment plans for each patient.
  • Answered calls and emails, scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Organized and ordered supplies, maintained inventory, and documented counts in cloud-based software.
  • Coordinated with delivery companies, signed for parcels, and managed vendor communications.
  • Cleaned and sanitized dental instruments, prepared treatment rooms, and restocked supplies.
  • Assisted chairside with various dental procedures.
  • Interpreted radiographs and educated patients on dental care.

Spa Manager

Body Solution Spa
03.2011 - 05.2014
  • Managed a diverse staff team, creating schedules that balanced vacation time and personal preferences.
  • Designed and executed marketing strategies, including social media campaigns and local print ads.
  • Optimized inventory management by ordering supplies and materials efficiently.
  • Launched a referral service, increasing clientele by 18% and improving client retention by 25%.
  • Expanded spa services based on client feedback to include esthetician services, laser hair removal, and massage.
  • Developed and managed the spa budget, reducing wasteful spending by 15%.
  • Hired and trained new staff, ensuring adherence to high service standards.
  • Set and exceeded annual financial goals, consistently surpassing profit expectations.
  • Established and managed budgets for advertising, sales campaigns, and promotional events.
  • Oversaw payroll processes, maintaining adequate staffing levels within budget guidelines.
  • Ensured compliance with cleanliness and safety standards, maintaining a safe spa facility.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment.
  • Conducted regular staff meetings to update team members on new spa services and policies.

Education

Bachelor of Science - Public Health

California State University, Sacramento
Sacramento, CA
05.2021

Skills

  • Computer Skills: Proficient in Microsoft Word, PowerPoint, and Excel
  • Language Skills: Fluent in Ukrainian and Russian
  • Project Management: Track project progress, timelines, and multitask effectively
  • Participated in phone calls, documenting key action items and follow-up tasks
  • Detail-oriented with strong organizational skills
  • Excellent problem-solving abilities
  • Demonstrated flexibility and initiative in responding to changing needs and priorities

Certification

CPR/AED


Languages

Ukrainian
Full Professional
Russian
Full Professional

Timeline

Registered Dental Assistant

• Drs. Peliks&Peliks
11.2015 - 06.2023

Spa Manager

Body Solution Spa
03.2011 - 05.2014

Bachelor of Science - Public Health

California State University, Sacramento

Similar Profiles

CREATE PROFILE
Lidiya Voroshilova