Liduvina Miranda

Customer Service Representative

OPortun

09.2012 - Current

Responded to customer requests for products, services, and company information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.