Lidya Alemu
Columbus,OH
Summary
Proactive and personable customer service professional with extensive experience in hospitality, retail, and academic environments. Recognized for resolving customer concerns with empathy and efficiency. Technically skilled, bilingual in English and Amharic, and adaptable to fast-paced settings.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Tru By Hilton
02.2024 - Current
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and special requests, enhancing overall guest satisfaction.
- Implemented hotel policies and procedures to maintain operational excellence and safety standards.
Front Desk Supervisor
Holiday Inn
05.2023 - 12.2023
- - Delivered exceptional customer service by managing guest check-ins, inquiries, and billing adjustments
- - Resolved customer issues with professionalism and empathy
Intel Sales Representative
ActionLink / Best Buy
08.2022 - 05.2023
- - Delivered in-store product presentations to educate customers and drive sales
- - Trained new sales associates on Intel products and effective customer engagement
Library Service Coordinator
Old Dominion University Career Center
10.2021 - 04.2023
- - Assisted patrons with inquiries and use of library services
- - Supported academic events and tech-based service improvements
Academic Support Assistant
Old Dominion University
08.2018 - 05.2019
- - Facilitated tutoring sessions and supported classroom instruction
- - Reviewed student work and provided feedback
- -Provided support through office hours and tutoring sessions
- - Clarified complex concepts to aid student understanding and academic performance
Customer Engagement Specialist
Player One Marketing
02.2016 - 07.2018
- - Delivered personalized support to customers based on individual needs
- - Handled inquiries and complaints, ensuring customer satisfaction
Education
High School Diploma -
Justice High School
Falls Church, VA06-2017
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VASkills
- Time management
- Oral and written communications
- Microsoft office
- Detail-oriented
- Data entry
- Java / C / Python /
- SQL
- Payment processing
- Multitasking and time management
- Customer service
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Front Desk Agent
Tru By Hilton
02.2024 - Current
Front Desk Supervisor
Holiday Inn
05.2023 - 12.2023
Intel Sales Representative
ActionLink / Best Buy
08.2022 - 05.2023
Library Service Coordinator
Old Dominion University Career Center
10.2021 - 04.2023
Academic Support Assistant
Old Dominion University
08.2018 - 05.2019
Customer Engagement Specialist
Player One Marketing
02.2016 - 07.2018
High School Diploma -
Justice High School
Bachelor of Science - Information Technology
Old Dominion University
Similar Profiles
JESUS FeblesJESUS Febles
Manteniance Technician at Tru By HiltonManteniance Technician at Tru By Hilton
RIDDHI JAYESHBHAI PATELRIDDHI JAYESHBHAI PATEL
Front Desk Agent at Tru By HiltonFront Desk Agent at Tru By Hilton
Zachary KreutzerZachary Kreutzer
Front Desk Manager at Tru By HiltonFront Desk Manager at Tru By Hilton
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Norman BarcusNorman Barcus
Lead Technician at PuroClean Restoration SpecialistsLead Technician at PuroClean Restoration Specialists