Lidya Diko
Phoenix,Arizona
Summary
Program Supervisor with 5+ years of experience in healthcare and insurance sectors, adept at orchestrating staff training. maintaining effective communication, and implementing behavior management strategies. Skilled in client relations, problem-solving, and analytical skills, fostering team development and ensuring regulatory compliance. Committed to leveraging expertise in care planning and staff management to enhance client outcomes and drive organizational growth.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Generation
07.2024 - Current
- Maintain medical records and behavioral management plans. Provided comprehensive life skills training and daily living assistance to individuals, fostering increased independence and personal growth in residential settings
- Implemented behavior management strategies and documented progress systematically, enabling data-driven adjustments to support plans and improved client outcomes
- Coordinated with healthcare professionals to maintain accurate medical records and medication schedules, ensuring continuous quality care and regulatory compliance
Insurance Sales Agent
Fred Loya
01.2024 - 07.2024
- Selling policies, assisting with claims, and maintaining records and building client relationships. Maintained precise documentation of policy modifications and client interactions, ensuring seamless claims processing and regulatory compliance
- Guided clients through complex claims procedures while providing empathetic support, strengthening long-term relationships and referral opportunities
- Developed targeted outreach strategies for policy renewals, contributing to sustained client retention and portfolio growth
Program Supervisor
Sevita Health
08.2020 - 12.2023
- Assist with administrative tasks such as billing, record keeping, communication with family members or outside agencies.
- Orchestrated staff scheduling and training initiatives, fostering team development while maintaining optimal coverage for round-the-clock member support
- Maintained effective communication channels between healthcare teams, families, and external agencies, strengthening support networks for members
Education
Bachelor's Degree - Finance
Arizona State University
Arizona07-2026
High School Diploma -
Camelback Highschool
Arizona07.2020
Skills
- Empathetic and effective communication
- Proficiency in office technology
- Time management
- Organizational Skills
- Attention to detail
- Problem-solving skills
- Team collaboration
- Administrative skills
- Document management
- Behavioral management
- Appointment management
Skills
Problem Solving, Analytical Skills, Communication, Time Management, Multitasking, Mathematics, Client Relations, Care Planning, Staff Management, Record Keeping, Attention to Detail, Spanish, Amharic
Languages
English
Native/ Bilingual
Amahric
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Direct Support Professional
Generation
07.2024 - Current
Insurance Sales Agent
Fred Loya
01.2024 - 07.2024
Program Supervisor
Sevita Health
08.2020 - 12.2023
Bachelor's Degree - Finance
Arizona State University
High School Diploma -
Camelback Highschool
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