Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Post-Baccalaureate RN Residency
VA Greater Los Angeles Healthcare System
Los Angeles, CA
09.2024 - 09.2025
Registered Nurse Resident.
Participating in the Post Baccalaureate RN Residency (PBRNR) will be completed in September 2025.
Gained comprehensive RN responsibilities across multiple units, including the Community Living Center, Medical-Surgical, Progressive Care Unit, Emergency Department, Intensive Care Unit, Mental Health Inpatient Unit, Clinical Procedure Unit, and Operating Room.
Developed skills in patient assessment, care planning, medication administration, and interdisciplinary communication across diverse clinical settings.
Executive Secretary to the Chief of Staff
West Los Angeles VA Medical Center
Los Angeles, CA
06.2023 - 09.2024
Coordinates scheduling for the Chief of Staff including set up of meetings, event coordination, calendar management, and collection of needed documents for meetings including those with Veterans Affairs Central Office
Manage the routing of documents incoming/outgoing for the Executive Leadership Team (ELT) such as inquiries, Memorandums, board actions, agreements, recruitment and retention forms and other documents.
Serve as the public face for the ELT greeting Veterans, Congressional representatives, staff, vendors, community partners, and other visitors.
Manage the ELT telephones; answer calls, routing to correct person/department, checking voicemail, and responding to telephone calls/inquiries.
Validate timecards for 30 employees and four T&L departments to process employee paychecks.
Apply analytical and evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations.
Advanced Medical Support Assistant (AMSA)
Department of Veteran Affairs at the Greater Los Angeles Healthcare System
01.2017 - 05.2023
Served as a member of an interdisciplinary care team including primary care providers, nurses, social workers, psychologists, and psychiatrists in the Homeless Patient Aligned Care Team (HPACT) Clinic at the West Los Angeles VA Medical Center.
Responsible for scheduling appointments, including interpreting, and verifying provider Return to Clinic Orders in accordance with the VHA national scheduling guidelines.
Interpreted and communicated requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: Schedule, cancel, no-show appointments, and utilize the Electronic Wait List per VHA Scheduling Directives.
Must screen received phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
Performed clinic management duties, customer service, and other duties assigned for the proper and timely treatment of patients within the interdisciplinary team model including phone answering and etiquette, printing various reports such as clinic utilization and consult/recall reports, appointment lists, and maintain the scheduling for one or more outpatient clinics.
Residential Counselor
St. Anne’s Maternity home
06.2015 - 12.2016
St
Anne’s is a rated as a level 12 group home that provides support to teen girls 13-18 years old
Many of the residents have dealt with sexual abuse, physical abuse, verbal abuse, and/or neglect
At St
Anne’s they offer support, counseling, and interventions to all of the residents and help them reach independence
They provide individual counseling with an assigned therapist, educational counseling, life skills and parenting classes
We also strongly encourage education, and our residents are all enrolled in school full time.
Behavioral Therapist
Center for Autism and Related Disorders
03.2015 - 12.2016
The Center for Autism and Related Disorders (CARD) is one of the world's largest organizations using applied behavior analysis (ABA) for the treatment of autism spectrum disorder across various settings
As a behavior therapist I am trained to implement 1:1 behavioral intervention program to children in their homes, community settings and serve as an applied behavior therapist in school settings
In addition to working with the children this role requires close collaboration with parents, families, teachers and other supports closely involved in the client’s life.
Volunteer
Jewish Family Services (Legacy Corps)
Los Angeles, California
10.2012 - 02.2015
The Legacy Corps is a program in which volunteers contribute a minimum of four hours a week with the elderly population who are affiliated with the Veteran community (i.e., Veteran and/or Veteran Spouse)
Responsibilities included participation in activities to help enhance the lives of individuals in the geriatric community and promote overall wellbeing and quality of life.
Secretary
A la Carte Catering LLC
Los Angeles, CA
11.2012 - 06.2014
A la carte Catering is a company that has been in business for over 30 years serving food on lunch trucks at various locations
Administrative and secretarial duties including computer transmittal of billing files to telecommunications vendors, allocation and coordination of incoming funds, analysis of expenses to stay within budget, collections and follow-up of due invoices, and scheduling
Additional responsibilities included review of new sales associates, files for new hiring, responsibility for training new employees, responsible for the preparation truck delivery schedule, responsible for dealing with customer service-related issues
Proficiency with QuickBooks.
Volunteer
Jewish family services (Friendly Visitor Program)
Los Angeles, CA
08.2012 - 08.2013
The Friendly Visitor Program is a program in which volunteers contribute a minimum of four hours a week with the geriatric community
Responsibilities included participation in activities to help enhance the lives of individuals in the geriatric community and promote overall well-being and quality of life.
Volunteer
Trauma Intervention Program
Orange, CA
02.2011 - 01.2012
Trauma Intervention Program (TIP) of Orange County is a national non-profit organization with 15 affiliates serving over 250 cities across the nation
In each Affiliate, citizen volunteers respond to traumatic incidents at the request of Police, Fire and Hospital personnel to support those who are emotionally traumatized
Responsibilities included successful completion of Volunteer Training Academy, active participation in all-call crisis intervention, and attendance at a monthly Continuing Education meeting.
Administrative
Law Offices of Deborah Bass
Los Angeles, CA
02.2007 - 05.2008
The law Offices of Deborah Bass is a small privately owned legal practice
Duties performed were clerical in nature and included answering phone calls, scheduling, making copies, filing, and keeping office clean.
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA
03-2024
Bachelors in Psychology -
Chapman University
05.2012
Associates of the Arts in Psychology -
Santa Monica Community College
05.2010
Certification
Registered Nurse, California Board of Registered Nursing, September 30, 2025
Timeline
Post-Baccalaureate RN Residency
VA Greater Los Angeles Healthcare System
09.2024 - 09.2025
Executive Secretary to the Chief of Staff
West Los Angeles VA Medical Center
06.2023 - 09.2024
Advanced Medical Support Assistant (AMSA)
Department of Veteran Affairs at the Greater Los Angeles Healthcare System
Vocational Rehabilitation Specialist, GS-11 at VA Greater Los Angeles Healthcare SystemVocational Rehabilitation Specialist, GS-11 at VA Greater Los Angeles Healthcare System