Lie Ebony Adams
Pinetta,USA
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
12
12
years of professional experience
Work History
Regulatory Specialist II
Department of Health
08.2024 - Current
- Provides direction, technical assistance and personal guidance to potential applicants and licensees, both verbally and in writing regarding initial licensure requirements, issuance of license and instructions on how to complete electronic fingerprinting
- Responds to inquiries from healthcare practitioners regarding licensing matters related to continuing education requirements and fees.
- Advise customers of qualifications and licensure criteria in accordance with laws and rules
- Communicate in writing with internal and external customers as needed to obtain and provide licensure information
Customer Service Representative/Mentor
Sitel
08.2022 - 08.2024
- Managed over 75 calls daily, maintained composure under pressure while providing exceptional service
- Demonstrated excellent multitasking abilities by simultaneously managing multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from members and clients
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Trained and mentored new hires to meet performance and service goals
- Evaluated new hires’ performance and provided feedback to improve customer service delivery
- Addressed inquiries and resolved issues related to auto and property insurance claims.
Housekeeping Supervisor
Honey Lake Clinic
07.2018 - 08.2022
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and shared areas
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use
- Collaborated with front desk staff to address patients concerns promptly, promoting an atmosphere of exceptional customer service
- Managed scheduling and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Floor Technician
Crosswinds Health and Rehab
03.2017 - 07.2018
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers and buffers
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming
- Upheld strict adherence to safety guidelines while using chemicals and equipment to prevent accidents or injuries on the job site.
Non-Certified Correctional Officer
Madison Correctional Institution
12.2016 - 03.2017
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals
- Tracked inmates through head counts, visitor logs and scheduled activities
- Conducted routine and emergency head counts
- Observed and supervised inmates throughout visits, mealtimes, recreation, phone calls and showers.
Packer
Pilgrims Pride, JBS
10.2012 - 12.2016
- Completed daily orders with expert picking and packing of shipments
- Complied with safety, health and environmental regulations as prescribed by law
- Monitored outgoing packages for proper labels and accurate address information.
Education
High School Diploma -
Madison County High School
Madison05.2009
Skills
- Critical thinking and problem-solving
- Decision making
- Leadership
- Ability to multitask
- Computer skills
- Excellent communication skills
- Efficient and detailed-oriented
- Excellent customer service skills
- Actively listening skills
- Flexibility and Adaptability Skills
Timeline
Regulatory Specialist II
Department of Health
08.2024 - Current
Customer Service Representative/Mentor
Sitel
08.2022 - 08.2024
Housekeeping Supervisor
Honey Lake Clinic
07.2018 - 08.2022
Floor Technician
Crosswinds Health and Rehab
03.2017 - 07.2018
Non-Certified Correctional Officer
Madison Correctional Institution
12.2016 - 03.2017
Packer
Pilgrims Pride, JBS
10.2012 - 12.2016
High School Diploma -
Madison County High School
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