Liemer Mendoza
La Trinidad (Capital),Philippines
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Supervisor (Compounding Dept)
Mochi Healt Services
2023.06 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
Customer Service Representative (Compounding Dept)
Mochi Health Services
2023.04 - 2024.06
- Improved product knowledge on a continuous basis to provide optimal service and achieve admin quotas when placing medical prescriptions and orders.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions particular to order issues, replacement and tracking concerns.
- Consulted with customers to resolve service and billing issues.
Technical Support Specialist
Clickfunnels
2022.10 - 2023.03
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality of their Funnels
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Walked individuals through basic troubleshooting tasks.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Translated complex technical issues into digestible language for non-technical users.
Virtual Assistant
JTVA LLC
2021.10 - 2022.10
- Conferred with customers by telephone, chat or email to provide information particular to Real Estate business.
- Completed business correspondence, transcription, and data entry as well working on comparable on different types of properties available to buy and sell based on our client's portfolios.
- Monitored emails, organized inbox, and prioritized messages for client and checking potential sellers and buyer's.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings on a weekly and monthly basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Operations Supervisor
Teleperformance
2014.05 - 2021.10
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Subject Matter Expert
Teleperformance
2013.01 - 2014.05
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Customer Service Representative
Teleperformance
2011.06 - 2013.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma in Business And Information Management - Sales And Marketing Education
AMA Computer College
Baguio City05.2011
High School Diploma -
Benguet National High School
Wangal La Trinidad Benguet04.2007
No Degree -
Buyagan Elementary School
Buyagan La Trinidad03.2003
Skills
- Client Rapport-Building
- Analytical and Methodical
- Issue Response and Resolution
- Research and Analytical Skills
- User Experience
- Staff Development
- Management
- Customer Relationship Management
- Process Improvement
- Team Leadership
- Staff Training
- Staff Management
- Senior Leadership Support
- Reading Comprehension
- CRM Software
Timeline
Supervisor (Compounding Dept)
Mochi Healt Services
2023.06 - Current
Customer Service Representative (Compounding Dept)
Mochi Health Services
2023.04 - 2024.06
Technical Support Specialist
Clickfunnels
2022.10 - 2023.03
Virtual Assistant
JTVA LLC
2021.10 - 2022.10
Operations Supervisor
Teleperformance
2014.05 - 2021.10
Customer Service Subject Matter Expert
Teleperformance
2013.01 - 2014.05
Customer Service Representative
Teleperformance
2011.06 - 2013.01
Diploma in Business And Information Management - Sales And Marketing Education
AMA Computer College
High School Diploma -
Benguet National High School
No Degree -
Buyagan Elementary School
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