Lien Dauk
Apple Valley,MN
Summary
Dynamic professional with extensive experience in customer relations and safety management, notably as a Passenger Transport Driver at Embassy Suites by Hilton Minneapolis Airport. Proven ability to maintain high customer satisfaction while navigating challenging conditions. Skilled in inspections and fostering positive relationships, ensuring seamless operations and team collaboration.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Passenger Transport Driver
Embassy Suites by Hilton Minneapolis Airport
02.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver guests securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
Administrative Assistant
Rasmussen University
12.2018 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Executive Assistant
Learner's Edge
09.2015 - 09.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Airport Customer Service Agent (above Wing)
DGS - Delta Global Services
06.2014 - 06.2015
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Thomson West (formally West Group),
Team Coordinator Customer & Technical Support
08.1996 - 02.2000
- Collaborated with multiple departments to enhance products and services at West Group.
- Supervised a team of 10-15 employees, providing mentorship and conducting performance reviews.
- Conducted training sessions for new employees in Customer and Technical Support roles.
- Performed initial interviews and screening processes for prospective candidates.
- Interacted with customers to approve financial credits, ensuring satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Education
University of St Thomas
St. Paul, MNSkills
- Customer relations
- Inspections
- Maintaining safety
- Customer service
- Computer skills
- Administrative support
- Time management
- File organization
- Computer proficiency
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Professional communication
- Scheduling and calendar management
- Appointment scheduling
- Professional and mature
Certification
- Fundamentals of Project Management, Rasmussen University, Issued August 2019
Timeline
Passenger Transport Driver
Embassy Suites by Hilton Minneapolis Airport
02.2024 - Current
Administrative Assistant
Rasmussen University
12.2018 - 06.2021
Executive Assistant
Learner's Edge
09.2015 - 09.2018
Airport Customer Service Agent (above Wing)
DGS - Delta Global Services
06.2014 - 06.2015
Thomson West (formally West Group),
Team Coordinator Customer & Technical Support
08.1996 - 02.2000
Bachelor of Arts - Education
University of St Thomas
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