LIEN VEACH
Summary
Dynamic office professional with a strong background in training and mentoring. Skilled in managing office communications and enhancing workflow efficiency through attention to detail and effective problem-solving strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
JMD Logistics Import Export Inc
Portland
09.2020 - 03.2026
- Managed office communications to facilitate timely information exchange among teams.
- Coordinated shipment schedules and documentation for import/export processes to ensure on-time delivery.
- Processed incoming and outgoing mail to support daily operations.
- Supported management with administrative tasks to enhance overall workflow efficiency.
- Implemented filing systems to streamline document retrieval and storage.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Managed inventory of office supplies and placed orders to maintain stock levels.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Trained staff members to perform work activities and use computer applications.
HEAD WAITRESS
THE BOILING BOWL
Portland
01.2020 - 03.2020
- Coordinated reservations and managed seating arrangements to optimize guest experience.
- Supervised dining room staff to maintain high standards of customer service.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Performed cashier duties such as taking payments and issuing change accurately.
- Trained new waitstaff on menu items and service standards to enhance team readiness.
Production Worker
Ruby Jewel
Portland
06.2019 - 01.2020
- Maintained cleanliness of production area and adhered to safety protocols.
- Operated ice cream machines to ensure consistent texture and quality.
- Monitored inventory levels of ingredients and supplies to support uninterrupted production.
- Conducted quality checks on finished products for taste and presentation standards.
- Monitored temperatures to ensure optimal freezing conditions during production.
- Operated machinery in accordance with manufacturer specifications and company standards.
- Troubleshot minor equipment issues swiftly to maintain workflow continuity.
- Executed packaging and labeling of products for distribution.
Head Waitress
Pho Green Papaya
Vancouver
09.2016 - 05.2019
- Supervised dining room staff to uphold high standards of customer service.
- Served high volume of tables while overseeing and supporting serving staff.
- Trained new waitstaff on menu items and service standards.
- Provided detailed menu recommendations to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Coordinated reservations and optimized seating arrangements to enhance guest flow.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed cashier duties such as taking payments and issuing change accurately.
Education
GED -
TAN BINH
VIETNAM05-2009
Skills
- Shipment coordination
- Document management
- Inventory/Time management
- Workflow efficiency
- Attention to detail
- Problem solving
- Training and mentoring
- Work ethic
Languages
English
Professional
Vietnamese
Full Professional
Certification
- IATA DANGEROUS GOODS TRAINING CERTIFICATE
- CYBER SECURITY TRAINING CERTIFICATE
Timeline
Office Assistant
JMD Logistics Import Export Inc
09.2020 - 03.2026
HEAD WAITRESS
THE BOILING BOWL
01.2020 - 03.2020
Production Worker
Ruby Jewel
06.2019 - 01.2020
Head Waitress
Pho Green Papaya
09.2016 - 05.2019
GED -
TAN BINH