Lienne Yi

Supervised frontline operation to ensure compliance Safety Operation Procedure and regulatory requirements

Coordinated with designated department and management in handling safety, security, medical and emergency situations

Managed team performance by provide guidance,support and training to maintain high service and operational standards

Resolved escalated passenger and operational issues with professionalism and efficiency, minimizing impact on flight and customer experience

Audited daily operations for policy compliance and service quality: debriefed and coached team members as needed

Assisted frontline agents with complex tasks and decision making during irregular operation, solved operational issues promptly,and maintaining service standards

Managed training programs for new hires and current employees across lobby, gate and MAP functions to ensure service,safety and compliance standards