Liera De La Cruz
Henderson,NV
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk
Sun City Garage Door
Henderson, NV
06.2023 - 03.2024
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Researched requested information using available resources when necessary.
- Prepared payroll documentation by entering data into cumulative payroll document.
Assistant Teacher
Goddard Early Learning Center
Henders, NV
09.2022 - 02.2023
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Assessed student progress through observation, testing, and feedback from teachers.
- Collaborated with other staff members to ensure student success.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Maintained safe, educational environment for students during learning and free play time.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Front Desk Receptionist
Panguitch Lake Adventure Resort
Panguitch, UT
05.2022 - 08.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Coordinated company events with venues and advised staff of pertinent details.
Customer Service Representative
Peak Services
Las Vegas, NV
01.2021 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2020
Skills
- AR/AP
- Verifying data accuracy
- Proficient with MS Word, Power point, etc Quickbooks
- Data accuracy
Timeline
Data Entry Clerk
Sun City Garage Door
06.2023 - 03.2024
Assistant Teacher
Goddard Early Learning Center
09.2022 - 02.2023
Front Desk Receptionist
Panguitch Lake Adventure Resort
05.2022 - 08.2022
Customer Service Representative
Peak Services
01.2021 - 09.2021
High School Diploma -
Foothill High School
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