Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lierin Schirmer

Livermore,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server Manager

BottleTaps
02.2021 - Current
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Helped general management develop prices based on inventory costs and portion sizes.

Optician

Livermore Optometry Group
11.2020 - 02.2021
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Filed and updated patient information and medical records.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

Server

First Street AleHouse
02.2014 - 06.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Merchandise Associate

Richards Arts Crafts And Framing
11.2011 - 04.2014
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Created attractive displays to promote items.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Operated cardboard balers, forklifts and trash compactors safely.
  • Educated employees on new merchandise during seasonal workshops.
  • Established strong vendor relationships to maintain and support business.
  • Communicated with vendors to answer questions, order samples and resolve issues.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.

Education

Associate of Arts - Business

Las Positas College
Livermore, CA

High School Diploma -

Granada High School
Livermore, CA
06.2013

Skills

  • Computing Systems
  • Equipment Maintenance
  • Money Handling
  • Front of House Management
  • Staff Scheduling
  • Guest Relations

Languages

Spanish
Limited Working

Timeline

Server Manager

BottleTaps
02.2021 - Current

Optician

Livermore Optometry Group
11.2020 - 02.2021

Server

First Street AleHouse
02.2014 - 06.2020

Merchandise Associate

Richards Arts Crafts And Framing
11.2011 - 04.2014

Associate of Arts - Business

Las Positas College

High School Diploma -

Granada High School

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Lierin Schirmer