Liesa Postema
Everett
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
26
26
years of professional experience
Work History
Store Manager
Flower World
01.2001 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Gap
08.1999 - 01.2001
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Store Manager
Express Clothing
08.1997 - 07.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Monroe High School
Monroe, WA06.1985
Skills
- Order Management
- Staff Training
- Product and Service Sales
- Time Management
- Store Opening and Closing Procedures
- Staff Management
- Shift Checklists
- Accurate Cash Handling
- Sales Expertise
- Inventory Management
- Customer Service
- Team Leadership
- Goals and Performance
- Inventory Oversight
- Special Events
Timeline
Store Manager
Flower World
01.2001 - Current
Assistant Store Manager
Gap
08.1999 - 01.2001
Store Manager
Express Clothing
08.1997 - 07.1999
High School Diploma -
Monroe High School
Similar Profiles
Jacob ReevesJacob Reeves
Loader at Flower WorldLoader at Flower World
Sana AzamSana Azam
Assistant Brand and Digital Marketing Manager at Spark World Electronics // Samsung | Flower ElectronicsAssistant Brand and Digital Marketing Manager at Spark World Electronics // Samsung | Flower Electronics
Rowel PeraltaRowel Peralta
Messaging Agent at Avas flower company (E-commerce flower shop)Messaging Agent at Avas flower company (E-commerce flower shop)
Claudia LopesClaudia Lopes
Adoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MAAdoption and Licensing Social Worker at Department of Children and Families (DCF) – Boston, MA
Brian AlvesBrian Alves
Cashier at Wegmans SupermarketCashier at Wegmans Supermarket