Liese Reisinger
Minneapolis,Minnesota
Summary
Knowledgeable and dedicated customer service management professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Garden Hardgoods & Cashier Supervisor
Bachman's
Plymouth, MN
07.2021 - Current
- Create a customer-centric environment and encourage sales through engagement and product education
- Oversee hardgoods department and cashiers ensuring the sales team is informed about procedures and sales goals
- Create schedules on Excel, performed hiring duties using JazzHR & provide yearly performance reviews
- Warehouse management, inventory, and merchandising
- Manager on duty responsibilities, key holder/closer
- Assist floral department with order taking, plant care, scheduling, and hiring
Independent Contractor
DoorDash
Minneapolis, MN
10.2019 - Current
- Pick up and deliver restaurant and retail orders from merchants checking for accuracy
- Consulted with customers to assess needs and propose optimal delivery
- Deliver to customers on time with cautious handling ensuring customer satisfaction
- Customer rating 5/5 stars with 2397 lifetime deliveries
Store Manager
Uptown Cleaners
Minneapolis, MN
10.2009 - 10.2019
- Manage daily store operations assisting customers with dry cleaning orders
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction
Guest Service Representative
Kimpton Grand Hotel
Minneapolis, MN
06.2017 - 01.2018
- Concierge services
- Front desk reception: Greet arriving/departing guests, assist with check-in/out
- Use suggestive selling to upgrade rooms and sell spa packages
- Multi-task front office operations including billing, faxing, copying, data entry
- Took reservations through multi-line phone and through email, recording guest information in computer system and verifying details.
Education
No Degree - Hospitality Management
Normandale Community College
Minneapolis, MN04.2017
Skills
- Computer Proficiency and Microsoft Office
- POS Software
- Building Customer Relationships and Loyalty
- Time Management
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Some people dream of success while others wake up and work.
Unknown
Timeline
Garden Hardgoods & Cashier Supervisor
Bachman's
07.2021 - Current
Independent Contractor
DoorDash
10.2019 - Current
Guest Service Representative
Kimpton Grand Hotel
06.2017 - 01.2018
Store Manager
Uptown Cleaners
10.2009 - 10.2019
No Degree - Hospitality Management
Normandale Community College
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