Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
General Manager
D Woods Hotel, LLC/Motel 6
10.2022 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Managed budget implementations, employee evaluations, and contract details.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Formulated policies and procedures to streamline operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Collaborated with cross-functional teams to develop innovative solutions.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Education
Bachelor of Science - English
Weber State University
Ogden, Utah
12.2009
Skills
Cross-Functional Team Management
Vendor Partnerships
Outsourcing
Client Relations
Team Oversight
Vendor Negotiations
Leadership
Facility Management
Departmental Operations Management
Time Management
Project Planning
Profit and Loss Accountability
Inventory Control
Operations Management
Staffing
Networking Abilities
Team Leadership
Timeline
General Manager
D Woods Hotel, LLC/Motel 6
10.2022 - Current
Bachelor of Science - English
Weber State University
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