Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liesl Graf

Charlotte,NC

Summary

Highly motivated, trustworthy, and ethical professional with extensive success and experience in tax and financial services. Work well in high-stress, priority-shifting environments, adapting swiftly to change. Utilize finely tuned organizational skills to resolve issues. Provide cross-functional support to help teams achieve organizational goals. Reliable individual and contributor with excellent communication skills. Known for professionalism, positive attitude, high level of accuracy, and commitment to confidentiality. Diplomatically build strong relationships with peers, clients, and management. Strengths include: Excellent Professional Customer Service | Training and Mentoring | Project Management | Relationship Management| Smart Compliance |Content Management | Data Entry | SAP | Business Process Improvement | MS PowerPoint| Access | Henry (Salesforce)| Strong Organizational, Research, & Process and Documentation Skills

Overview

2025
2025
years of professional experience

Work History

Payroll Support Specialist III & IV/Resolution Specialist

AUTOMATIC DATA PROCESSING
2022 - Current
  • Company Overview: http://www.righteverywhere.com
  • Provide daily support to Payroll Solutions Specialists supporting approximately 40 clients
  • Prepare and present “on the job” learnings to support new HRO associates
  • Provide one on one support to team of 7 PSS’s
  • Provide additional tax research and resolution to team
  • Assist with escalated issues, providing issue resolution
  • Http://www.righteverywhere.com

Payroll Support Specialist II

AUTOMATIC DATA PROCESSING
01.2017 - 01.2022
  • Company Overview: http://www.righteverywhere.com
  • Provide daily support to Major Accounts Comprehensive Services clients with comp payroll on WFN and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators
  • Use multiple online tools and research resources to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations
  • Support 18 clients with a Book of Business of approximately $1.8 Million dollars
  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications
  • Provides application/navigation support
  • Support Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g
  • PTO, Special Calcs, Time and Attendance schedule, 401k, etc.)
  • Assists and supports Clients with Payroll processing questions and issues and collaborates with Payroll Processing Representative to communicate updates, changes, or issues from Clients to ensure timely and accurate payroll processing
  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations, including Quarter and Year-end tax filing
  • Complete complex projects including calculation updates, special reports, tax amendments, company setup, troubleshooting, PTO, OT, Double Time, etc
  • Researches historical data for adjustments needed
  • Proactively communicate and reach out to Client base to identify any upcoming Company changes/updates and collaborates with Clients to address any issues or concerns
  • Consistently receive promoter scores from client surveys
  • Http://www.righteverywhere.com

Tax Technical Support Specialist II

AUTOMATIC DATA PROCESSING
01.2014 - 01.2017
  • Provided daily support to tax direct consultants receiving client calls
  • Trained and mentored tax direct consultants
  • Assisted with escalated issues and provided direction to resources
  • Maintained process document content
  • Troubleshoot Smart Compliance; client tax reporting self-service tool
  • Mentored tax direct consultants (TDC) daily via persistent chat
  • Successfully trained tax invoicing for 42 new hires on site in Orlando and virtual in San Dimas
  • Provided as needed booster training to tax direct associates (TDC)
  • Created 1:1 mentor program for top chat users to identify training needs and build tax direct consultants (TDC) knowledge
  • Acted as ADPWorks moderator, answering associate tax questions
  • Participated in SOAR client conference sessions as Q&A moderator
  • Troubleshoot Smart Compliance access issues, serving as subject matter expert (SME)
  • N8 trained in order to serve as subject matter expert (SME)
  • Updated process documents and job aids as needed
  • Created process documents when need was identified
  • Acted as Local Business Security Champion and reported incidents as received into Archer database
  • Uphold company's confidentiality policy, ensuring that client information was maintained, updated, and properly disposed
  • Received multiple recognitions from co-workers and managers, based on skills, experience, and willingness to share best practices

Tax Consultant III-NAS

AUTOMATIC DATA PROCESSING
01.2012 - 01.2014
  • Provided tier 2 tax support to COS tax service specialists
  • Processed large dollar manual tax payrolls timely to minimize client penalty and interest
  • Resolved quarter out of balances, over deposit situations, suspense items, & filing errors

Financial Services Tech Support Specialist, Rep I and Senior Rep

AUTOMATIC DATA PROCESSING
01.2004 - 01.2012
  • Mentored Financial Service associates
  • Assisted in training newly hired FS Associates
  • Managed complex issues by working with client and San Dimas to ensure satisfactory resolution
  • Researched and resolved escalated issues such as intents to levy/lien
  • Determined error responsibility and submitted abatement requests
  • Managed quarter processing activity to ensure timely closes
  • Resolved out of balances and suspense items to avoid exception filings
  • Researched and resolved tax and banking issues that involved the client and San Dimas
  • Resolved all quarter out of balances, over deposit situations, suspense items, & filing errors
  • Coordinated quarter close activity to San Dimas and ensured all companies were closed/re-closed by quarter close deadlines
  • Reconciled and balanced daily totals for all money movement products
  • Researched and resolved payroll level errors and transaction journal entry errors on a daily basis
  • Provided on-going assistance and training to Client Services and Financial Services Representatives
  • Processed Financial Service tax service set ups, changes and updates to SAP and TOPS systems
  • Reconciled and balanced daily totals for all money movement products
  • Contacted clients to resolve returned items and unfunded wires for direct deposit, tax deposits, payroll checks, 401K, and wage garnishments
  • Processed and verified all bank account changes and set ups for wire transfers
  • Performed daily control checks to comply with Sarbanes Oxley

Education

Accounting -

Axia College of University of Phoenix

Tax Financial I -

ADP
San Dimas, CA

SAP -

ADP
Atlanta, GA

Siebel CRM -

ADP
Alpharetta, GA

Banking and PC applications -

American Institute of Banking
Bridgewater, NJ

Fundamental Payroll Certification -

American Payroll Association
Charlotte, NC
01.2011

Skills

  • Excellent Professional Customer Service
  • Training and Mentoring
  • Project Management
  • Relationship Management
  • Smart Compliance
  • Content Management
  • Data Entry
  • SAP
  • Business Process Improvement
  • MS PowerPoint
  • Access
  • Henry (Salesforce)
  • Strong Organizational Skills
  • Research Skills
  • Process and Documentation Skills

Timeline

Payroll Support Specialist II

AUTOMATIC DATA PROCESSING
01.2017 - 01.2022

Tax Technical Support Specialist II

AUTOMATIC DATA PROCESSING
01.2014 - 01.2017

Tax Consultant III-NAS

AUTOMATIC DATA PROCESSING
01.2012 - 01.2014

Financial Services Tech Support Specialist, Rep I and Senior Rep

AUTOMATIC DATA PROCESSING
01.2004 - 01.2012

Tax Financial I -

ADP

SAP -

ADP

Siebel CRM -

ADP

Banking and PC applications -

American Institute of Banking

Fundamental Payroll Certification -

American Payroll Association

Payroll Support Specialist III & IV/Resolution Specialist

AUTOMATIC DATA PROCESSING
2022 - Current

Accounting -

Axia College of University of Phoenix

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Liesl Graf