Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Liessen Davis

Phoenix,AZ

Summary

Dynamic healthcare leader with a proven track record at LCS, excelling in crisis management and stakeholder engagement. Successfully implemented strategies that boosted revenue growth while enhancing patient satisfaction. Skilled in market analysis and team leadership, fostering operational efficiency and driving innovation in clinical services. Committed to delivering exceptional care and compliance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Regional Director of Clinical Services

LCS
Des Moines, IA
01.2017 - Current
  • Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, promoting goodwill towards the organization.
  • Coordinated with product development teams to ensure regional market needs were met.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Established effective communication channels between regional offices, district managers, and corporate headquarters.
  • Analyzed customer feedback to inform service improvements and innovation strategies.
  • Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Collaborated with team members in developing best practices to support company objectives.
  • Conducted monthly performance reviews with district managers, setting measurable objectives for each store.
  • Participated in round table discussions to brainstorm business strategies.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Analyzed team performance on weekly basis through review of in-depth reports.
  • Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.
  • Conducted market analysis to identify growth opportunities and competitive threats.
  • Worked within company expense budgets and to ensure compliance with company procedures.
  • Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
  • Implemented technology solutions to improve operational efficiency and data analysis capabilities.
  • Ensured safety standards were met at all locations through regular inspections of facilities and equipment.
  • Coordinated with HR to recruit, hire, and retain top talent within the region.

Director of Nursing

Sagewood Retirement Community
Phoenix, AZ
05.2013 - 11.2017
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
  • Explained policies, procedures and services to patients.
  • Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
  • Monitored development, implementation and updates of individualized care plans.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Collaborated with physicians and other healthcare providers to coordinate patient care plans.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Maintained records management system to process personnel information and produce reports.
  • Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Organized educational programs for nurses such as seminars, lectures, workshops.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Communicated with patients with compassion while keeping medical information private.
  • Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
  • Maintained accurate records of staff certifications, licensure, continuing education credits.
  • Evaluated staff performance and prepared accurate reports detailing findings.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Facilitated communication between departments within the hospital setting to improve efficiency.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
  • Developed and implemented nursing policies and procedures to ensure quality patient care.
  • Conducted recruitment and retention activities to develop highly skilled nursing team.
  • Developed medical programs that promoted community health and research.
  • Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
  • Analyzed trends in patient care activities such as medication errors or falls within the facility.
  • Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
  • Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
  • Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
  • Served as a mentor for new nurses providing support during their transition into the organization.
  • Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Created reports summarizing patient outcomes based on data collected from various sources.

Director of Nursing

Westminster Thurber
Columbus, OH
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.

Education

Associate of Science -

Hocking College
Nelsonville, OH
12-2000

Skills

  • Crisis management
  • Market analysis
  • Revenue growth
  • Operational efficiency
  • Care coordination
  • Stakeholder engagement
  • Regulatory education for community compliance
  • Performance measurement
  • Patient satisfaction
  • Conflict resolution
  • Team leadership
  • Data-driven decision-making
  • Talent recruitment

Affiliations

  • Activities include hiking, traveling, skydiving,and time with family.

Accomplishments

  • As a Director of Nursing I achieved Deficiency Free status in 5 annual surveys, winning the Harrison Award from LCS
  • I won the Judith Maxum Award from Hocking College of Nursing for clinical excellence
  • I was the Student Council President for Hocking College of Nursing
  • I was the Valedictorian of Columbus School of Nursing

Certification

  • RN license in Arizona
  • BLS certification

References

References available upon request.

Timeline

Regional Director of Clinical Services

LCS
01.2017 - Current

Director of Nursing

Sagewood Retirement Community
05.2013 - 11.2017

Director of Nursing

Westminster Thurber

Associate of Science -

Hocking College

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