LIEU TRINH
Hockley,USA
Summary
Healthcare operations professional with dual master’s degrees and significant experience in project coordination and workflow optimization. Demonstrated success in improving compliance and patient care through standardized processes and collaboration with multidisciplinary teams. Strong analytical and organizational skills drive achievement of strategic operational objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician IV Certified
Houston Methodist Hospital
Houston, Texas
10.2025 - Current
- Coordinate communication among pharmacy, nursing, and provider teams for timely oncology treatment scheduling.
- Collaborate with multidisciplinary healthcare teams to resolve workflow issues, enhancing patient care quality.
- Support operational improvement initiatives by standardizing medication preparation and documentation workflows.
- Participate in interdisciplinary projects to optimize workflows and establish standardized documentation practices.
- Track inventory metrics and high-cost oncology medication utilization for improved financial oversight.
- Assist with operational reporting and data tracking to ensure compliance with departmental objectives.
- Train staff on updated workflows and procedures to boost operational efficiency.
- Maintain accurate documentation in compliance with USP standards, HIPAA regulations, and organizational policies.
Senior Pharmacy Technician
Walgreens
Cypress, Texas
11.2020 - 10.2025
- Coordinated prescription processing activities to ensure compliance with company standards and regulatory requirements, enhancing accuracy and organization.
- Managed high-volume communications with patients, physicians, insurance providers, and healthcare staff, ensuring professionalism and confidentiality while supporting patient care.
- Analyzed and resolved operational and insurance-related issues to support workflow continuity, service efficiency, and patient satisfaction.
- Trained and mentored new team members on workflows and operational procedures, improving team capability in customer service and documentation practices.
- Managed inventory organization and supply management, streamlining operational tracking activities to reduce waste.
- Prioritized multiple operational responsibilities in a fast-paced healthcare environment while consistently meeting deadlines and service expectations.
Healthcare Administrator Intern
Texas Integrated Medical Services, LLC
Houston, Texas
01.2025 - 07.2025
- Supported daily clinic operations by optimizing patient flow and streamlining scheduling processes.
- Coordinated workflow improvement initiatives to enhance operational efficiency and standardize processes across the clinic.
- Performed operational data tracking, reporting, and documentation management to support administrative decision-making, workflow analysis, and strategic operational initiatives.
- Coordinated meetings, maintained project documentation, tracked operational activities, and supported implementation of administrative process improvements.
- Facilitated communication among patients, providers, and administrative staff to improve continuity of care.
- Assisted with budgeting, tracked operations, and managed resources to support clinic's financial performance.
- Managed confidential patient documentation and ensured compliance with HIPAA and organizational standards.
- Supported insurance verification, billing, and coding functions to improve revenue cycle efficiency and operational workflow.
- Participated in operational improvement discussions and provided recommendations to enhance clinic workflows and administrative processes.
Team Leader
Panda
Katy, Texas
04.2019 - 10.2020
- Managed scheduling, operational documentation, inventory oversight, and cash handling to ensure seamless daily operations.
- Supervised daily operations and coordinated team activities to ensure efficient workflow execution and customer satisfaction.
- Trained and coached team members on operational procedures, workflow expectations, and customer service standards.
- Monitored service quality and resolved operational concerns, enhancing team morale and support.
- Assisted with process improvement initiatives, streamlining operations and reducing supply waste.
Education
Master of Healthcare Administration (MHA) & Master of Business Administration (MBA) -
University of Houston-Clear Lake
Houston, TX12-2025
Bachelor of Science - Healthcare Administration
University of Houston-Clear Lake
Houston, TX08-2021
Associate of Science - Healthcare Administration
Lone Star College System
Cypress, TX05-2018
Skills
- Dispensing accuracy
- Inventory management
- Prescription record keeping
- Medication data management
- Quality assurance
- HIPAA compliance
- Regulatory compliance
- Care coordination
- Patient relations
- Documentation management
- Workflow optimization
- Microsoft Excel expertise
- Office Suite proficiency
- Time management
- Critical thinking
- Interdepartmental communication
- Team collaboration
- Peer mentorship
- Patient interaction support
- Issue escalation processes
- Effective teamwork
- Attention to detail
Certification
- Certified Pharmacy Technician
- IV Certification
- Lean Six Sigma Certification
Additional Qualifications
- Strong analytical, interpersonal, and organizational skills
- Experience managing confidential and sensitive information
- Ability to coordinate multiple priorities and deadlines effectively
- Strong written and verbal communication skills
- Demonstrates adaptability, initiative, and problem-solving abilities in fast-paced healthcare environments
- Experience collaborating with multidisciplinary healthcare teams to support operational goals and workflow improvement initiatives
Timeline
Pharmacy Technician IV Certified
Houston Methodist Hospital
10.2025 - Current
Healthcare Administrator Intern
Texas Integrated Medical Services, LLC
01.2025 - 07.2025
Senior Pharmacy Technician
Walgreens
11.2020 - 10.2025
Team Leader
Panda
04.2019 - 10.2020
Master of Healthcare Administration (MHA) & Master of Business Administration (MBA) -
University of Houston-Clear Lake
Bachelor of Science - Healthcare Administration
University of Houston-Clear Lake
Associate of Science - Healthcare Administration
Lone Star College System