LIEZL RUELOS
San Diego,CA
Summary
Dedicated professional with strong skills in customer service and compliance with BUMED and JCAHO standards. Experienced in managing patient records, collaborating with healthcare teams, and ensuring the accuracy of financial documentation.
Overview
12
12
years of professional experience
Work History
Financial Management Technician
UNIFORM BUSINESS OFFICE (DIRECTORATE OF HUMAN RESE
San Diego, CA
12.2024 - Current
- Processed financial transactions for various departments within the organization.
- Supported preparation of budget reports and financial statements to ensure accurate financial planning.
- Coordinated with team members to resolve financial discrepancies, enhancing accuracy of financial records.
- Provided support during audits by organizing necessary documentation.
- Utilized financial management software to track expenses efficiently.
- Monitored accounts receivable and ensured timely collection of payments.
- Compiled and organized financial and budgetary information for organizational programs to facilitate informed decision-making.
- Generated various financial reports utilizing software applications such as Excel, MHS Genesis, REVCycle, and GFEBS.
Administration Assistant/Secretary
Endocrinology and Rheumatology
San Diego, California
02.2016 - 12.2026
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, military and civilians.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Arranges master schedule for clinical providers incorporating leave, TAD, lecture, and collateral duty schedule. Retrieves medical records and various reports for inclusion in the medical record.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Health Technician
GASTROENTEROLOGY CLINIC/DIRECTORATE OF MEDICAL SER
San Diego, CA
11.2023 - 12.2024
- Compiled comprehensive health histories through in-depth patient interviews to support accurate clinical assessments.
- Collected and documented patients' medical history, identity and proof of address.
- Managed patient health records, including entering data into electronic medical record systems.
- Maintained accurate medical records and other necessary documents available in accordance with HIPAA.
- Ensured confidentiality of patient information, adhering to HIPAA guidelines to protect sensitive health data.
- Communicated effectively with other healthcare professionals involved in patient care plans.
- Provided customer service by effectively communicating with patients, families, and hospital staff to facilitate care coordination.
- Assisted in training technicians, medical students or other staff members.
Medical Records Technician
Naval Medical Center Portsmouth - United States Navy
Portsmouth, VA
02.2015 - 09.2016
- Reviewed charts and flagged incomplete or inaccurate information.
- Identified new methods to optimize medical records management.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Participated in the Performance Improvement duties which include review, analysis, and filing reports of inpatient and ambulatory surgical records on a daily basis.
- Ensured that medical records meet specific criteria and standard regulations.
- Prepared proper reports to notify physicians of their records deficiencies such as missing signatures, incomplete medical information, and incomplete documentation.
- Knowledge of medical terminology, signs, symbols, approved abbreviations, ICD-10-CM, CPT, and other classification system as well as disease process to facilitate the appropriate release of only relevant and pertinent record information.
- Confirms eligibility for care with DEERS (Defense Eligibility Enrolment System), and military ID.
Education
Bachelor of Science - Nursing
Centro Escolar University
Manila, Philippines10.1992
Some College (No Degree) - Medical Assisting
Bryman College
BremertonSome College (No Degree) - COC (Certified Outpatient Coder) Diploma
AAPC (American Association of Profesional Coders
Portsmouth, VASkills
* Financial analysis, data management, problem solving
* Data management and team collaboration
* Gathers, Analyzes, and Verifies information
* Compliance based on BUMED, and JCAHO
* Knowledge of medical terminology
* Knowledge of the JAG Manual on medical care procedures and processes
* Program and Performance management
* Plans and Coordinate
* Coordinates verification process
* Competency Verification
* Customer service and deliver right products
* Ability to research and analyze data
* Task prioritization, Continuous Improvement
* Ability to communicate effectively and stay focused
* Knowledge of the JAG Manual on medical care procedures and processes
Timeline
Financial Management Technician
UNIFORM BUSINESS OFFICE (DIRECTORATE OF HUMAN RESE
12.2024 - Current
Health Technician
GASTROENTEROLOGY CLINIC/DIRECTORATE OF MEDICAL SER
11.2023 - 12.2024
Administration Assistant/Secretary
Endocrinology and Rheumatology
02.2016 - 12.2026
Medical Records Technician
Naval Medical Center Portsmouth - United States Navy
02.2015 - 09.2016
Bachelor of Science - Nursing
Centro Escolar University
Some College (No Degree) - Medical Assisting
Bryman College
Some College (No Degree) - COC (Certified Outpatient Coder) Diploma
AAPC (American Association of Profesional Coders