Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liezl Walkner

Brooklyn Park,MN

Summary

Dynamic professional with extensive experience at Amazon, excelling in safety management and workflow optimization. Proven track record in mentoring staff, enhancing performance metrics, and driving process improvements. Adept at fostering collaboration and resolving issues, contributing to significant operational efficiency and team success. Strong leadership and analytical skills ensure effective resource allocation.

Knowledgeable Team lead with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Overview

19
19
years of professional experience

Work History

Process Assistant

Amazon
12.2021 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Store Manager

SM City North EDSA
02.2007 - 04.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

Associate of Arts - Liberal Arts And Sciences

TESDA
PHILIPPINES
04-2005

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring

Languages

Tagalog
Native or Bilingual
English
Full Professional

Timeline

Process Assistant

Amazon
12.2021 - Current

Store Manager

SM City North EDSA
02.2007 - 04.2011

Associate of Arts - Liberal Arts And Sciences

TESDA

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