Tiffany Bowman
Administrative
Fuquay-Varina,NC
Summary
Ambitious administrative professional with devotion to perpetuating company values through impeccable work ethic and drive. Productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. Methodical and meticulous with prioritization and planning abilities.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/Claims Specialist
Outdoor Equipment Distributors
01.2021 - 11.2023
- Maintained dealer satisfaction with forward-thinking strategies focused on addressing dealer needs and resolving concerns.
- Processed sales orders for dealers and sales representatives via calls, emails, and online business portal.
- Processed return merchandise authorizations.
- Invoiced freight carriers while obtaining necessary documentation for submission of freight claims for shipping damage.
- Obtained 100% payment reimbursement for labor, parts, and shipping on all claims submitted.
Front Desk/Billing Representative
The Vision Studio
07.2019 - 02.2020
- Initiated use of Google Drive after creating multiple office forms.
- Spearheaded restructuring of billing practices in order to facilitate recoupment of nearly $8,000 in denied claims.
- Filed medical claims and recorded payments daily.
Billing Representative
NC Retina Associates
07.2017 - 07.2019
- Promoted from front desk associate to billing representative in two months.
- Obtained insurance prior authorizations and referrals for patient visits.
- Recorded patient, insurance and foundation payments daily.
- Prepared daily reconciliations for eight locations to deposit weekly.
Practice Manager
AFC Doctors Express Urgent Care
01.2016 - 12.2016
- Promoted from customer service representative to practice manager within three months.
- Successfully managed clinical and administrative staff.
- Trained administrative staff; maintained training records.
- Registered, discharged and scheduled patients daily.
- Insurance verifications.
Sales Director
LEI Home Improvements
05.2014 - 03.2015
- Promoted from marketing representative to sales director within three months.
- Managed, led and inspired sales team to successfully exceed goals.
- Successfully trained multiple classes of new team members.
- Built trustful client rapport and demonstrated success in persuasion, influence and negotiation skills.
- Awarded top sales director amongst 9 cities in December 2014 with sales over $215k.
Administrative Assistant
The Skin Institute
04.2013 - 03.2014
- Mastered administrative office support for eight administrators.
- Scheduled new and existing patient appointments.
- Verified insurance benefits and eligibility for specific procedures prior to patients arrival.
Patient Care Coordinator
Polley Clinic of Dermatology
11.2012 - 04.2013
- Liaised with pharmaceutical representative to schedule weekly educational presentations with physician.
Administrative Assistant/UR Coordinator
SouthLight, Inc
02.2011 - 07.2012
- Created/maintained between 50-100 patient medical charts at any given time.
- Executed billing for outsourcing.
Administrative Support Specialist
University of North Carolina
06.2009 - 02.2011
- Recorded personal and commercial insurance payments daily.
- Promoted productivity by keeping supplies organized/well-stocked.
Administrative Assistant/Office Manager
Cary Area EMS
07.2000 - 01.2010
- Supported 5 senior-level management positions while supervising 20 support staff.
- Initiated/created personnel file system for nearly 100 staff.
- Managed accounts payables/receivables with execution of improved filing system.
- Independently prepared for fiscal audit conducted annually by Wake County.
Education
BA - Psychology
University of North Carolina
Chapel Hill, NC05.2009
Transfer Program - undefined
Wake Technical Community College
Raleigh, NC05.2007
Skills
- Medical office administration
- Professional telephone demeanor
- MS Office and Intuit QuickBooks proficiency
- Medical records management and information security
- Patient scheduling expertise
- Insurance verification
- Medical billing and coding
- Claims submission and appeals
- Sales Closing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life isn’t about waiting for the storm to pass…it’s learning to dance in the rain!
Timeline
Customer Service Representative/Claims Specialist
Outdoor Equipment Distributors
01.2021 - 11.2023
Front Desk/Billing Representative
The Vision Studio
07.2019 - 02.2020
Billing Representative
NC Retina Associates
07.2017 - 07.2019
Practice Manager
AFC Doctors Express Urgent Care
01.2016 - 12.2016
Sales Director
LEI Home Improvements
05.2014 - 03.2015
Administrative Assistant
The Skin Institute
04.2013 - 03.2014
Patient Care Coordinator
Polley Clinic of Dermatology
11.2012 - 04.2013
Administrative Assistant/UR Coordinator
SouthLight, Inc
02.2011 - 07.2012
Administrative Support Specialist
University of North Carolina
06.2009 - 02.2011
Administrative Assistant/Office Manager
Cary Area EMS
07.2000 - 01.2010
BA - Psychology
University of North Carolina
Transfer Program - undefined
Wake Technical Community College
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