Hi, I’m
Galadriel G. Johnston
Canton,OH
"Freedom is having nothing to hide."
Galadriel G. Cagle-Johnston
Summary
Goal-oriented professional with extensive experience as a PTCB certified pharmacy technician. Proven ability to enhance client satisfaction through effective communication and innovative problem-solving. Seeking to leverage skills in quality assurance and staff training to foster a collaborative work environment. Committed to driving results and improving operational efficiency.
Overview
19
years of professional experience
Work History
HyDro+Grow Galaxy Top5:To Do List Management Garden Gossip
Freelancer & Landscape - Garden Design & Maintenance
08.2023 - Current
Job overview
- Design and implement custom landscaping projects, enhancing client properties and improving aesthetics.
- Manage client relationships, maintaining an attitude of gratitude, ensuring satisfaction and repeat business through effective communication.
- Optimize plant growth and health using specialized techniques, resulting in lush, thriving landscapes.
- Helping clients achieve a healthier lifestyle through cleaning & organization coaching, stress & tension relief techniques to improve overall mental wellbeing, and Top5: To Do List Management for a sense of self-pride & accomplishment.
HyDro+Grow Galaxy Top5:To Do List Management Garden Gossip
Freelancer & Landscape - Garden Design & Maintenance
08.2023 - Current
Job overview
- Design and implement custom landscaping projects, enhancing client properties and improving aesthetics.
- Manage client relationships, maintaining an attitude of gratitude, ensuring satisfaction and repeat business through effective communication.
- Optimize plant growth and health using specialized techniques, resulting in lush, thriving landscapes.
- Helping clients achieve a healthier lifestyle through cleaning & organization coaching, stress & tension relief techniques to improve overall mental wellbeing, and Top5: To Do List Management for a sense of self-pride & accomplishment.
Uber, Lyft, DoorDash, InstaCart
Driver & Shopper
01.2022 - 08.2023
Job overview
- Transport passengers safely, ensuring timely arrivals and high customer satisfaction.
- Maintain vehicle cleanliness and perform routine checks to ensure operational efficiency.
- Optimize routes using GPS technology, reducing travel time and fuel consumption.
- Handle customer inquiries and feedback professionally, enhancing service quality.
- Adapt to varying traffic conditions and schedules, demonstrating flexibility and problem-solving.
Uber, Lyft, DoorDash, InstaCart
Driver & Shopper
01.2022 - 08.2023
Job overview
- Transport passengers safely, ensuring timely arrivals and high customer satisfaction.
- Maintain vehicle cleanliness and perform routine checks to ensure operational efficiency.
- Optimize routes using GPS technology, reducing travel time and fuel consumption.
- Handle customer inquiries and feedback professionally, enhancing service quality.
- Adapt to varying traffic conditions and schedules, demonstrating flexibility and problem-solving.
McDonald's
Drive Thru & Cashier Crew Member
03.2023 - 05.2023
Job overview
- Handled drive-thru orders efficiently, reducing wait times and improving customer satisfaction.
- Processed cash and card transactions accurately, maintaining a balanced till.
- Collaborated with team to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, enhancing overall service quality.
McDonald's
Drive Thru & Cashier Crew Member
03.2023 - 05.2023
Job overview
- Handled drive-thru orders efficiently, reducing wait times and improving customer satisfaction.
- Processed cash and card transactions accurately, maintaining a balanced till.
- Collaborated with team to ensure smooth operations during peak hours.
- Resolved customer complaints promptly, enhancing overall service quality.
Marc's Pharmacy
Certified Pharmacy Technician
12.2021 - 10.2022
Job overview
- Managed prescription processing, achieving error-free records and improving patient satisfaction.
- Collaborated with healthcare providers to ensure accurate medication dispensing, enhancing patient outcomes.
- Implemented inventory control measures, reducing medication shortages and optimizing stock levels.
- Provided patient education on medication usage as prescribed, contributing to a safer and more informed community.
Marc's Pharmacy
Certified Pharmacy Technician
12.2021 - 10.2022
Job overview
- Managed prescription processing, achieving error-free records and improving patient satisfaction.
- Collaborated with healthcare providers to ensure accurate medication dispensing, enhancing patient outcomes.
- Implemented inventory control measures, reducing medication shortages and optimizing stock levels.
- Provided patient education on medication usage as prescribed, contributing to a safer and more informed community.
Shipley Clinic
Receptionist
04.2021 - 11.2021
Job overview
- Managed front desk operations, ensuring smooth patient check-ins and handling over 50 calls daily.
- Scheduled appointments efficiently, reducing patient wait times by an average of 20 minutes.
- Maintained accurate patient records, improving data retrieval speed and accuracy.
- Resolved patient inquiries and issues promptly, enhancing overall patient satisfaction.
- Coordinated with medical staff to streamline office workflow, leading to a more organized clinic environment.
Shipley Clinic
Receptionist
04.2021 - 11.2021
Job overview
- Managed front desk operations, ensuring smooth patient check-ins and handling over 50 calls daily.
- Scheduled appointments efficiently, reducing patient wait times by an average of 20 minutes.
- Maintained accurate patient records, improving data retrieval speed and accuracy.
- Resolved patient inquiries and issues promptly, enhancing overall patient satisfaction.
- Coordinated with medical staff to streamline office workflow, leading to a more organized clinic environment.
MAC Pharmacy
CPHT
02.2021 - 04.2021
Job overview
- Prepared prescriptions, managed inventory, provided patient consultations, ensured compliance, improved workflow.
MAC Pharmacy
CPHT
02.2021 - 04.2021
Job overview
- Prepared prescriptions, managed inventory, provided patient consultations, ensured compliance, improved workflow.
PharmAmerica
Certified Pharmacy Technician - IV Lead
09.2020 - 01.2021
Job overview
- Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency.
- Implemented data-driven strategies for measurable growth.
- Spearheaded IV preparation process improvements, enhancing patient safety and reducing medication errors.
- Developed novel training protocols for new technicians.
- Optimized inventory management system, significantly reducing waste and improving cost-efficiency.
PharmAmerica
Certified Pharmacy Technician - IV Lead
09.2020 - 01.2021
Job overview
- Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency.
- Implemented data-driven strategies for measurable growth.
- Spearheaded IV preparation process improvements, enhancing patient safety and reducing medication errors.
- Developed novel training protocols for new technicians.
- Optimized inventory management system, significantly reducing waste and improving cost-efficiency.
Mercy Medical Center
CPHT
10.2019 - 08.2020
Job overview
- Manage medication carts, STAT orders, and first doses efficiently.
- Manage IV infusion and oral medication compounding, ensuring precision in preparation and adherence to safety protocols for inpatient care.
- Serve as liaison between pharmacists and nursing staff, facilitating seamless communication and prompt resolution of medication-related inquiries.
Mercy Medical Center
CPHT
10.2019 - 08.2020
Job overview
- Manage medication carts, STAT orders, and first doses efficiently.
- Manage IV infusion and oral medication compounding, ensuring precision in preparation and adherence to safety protocols for inpatient care.
- Serve as liaison between pharmacists and nursing staff, facilitating seamless communication and prompt resolution of medication-related inquiries.
Farmerboy Restaurant
Hostess / Cashier
07.2018 - 08.2019
Job overview
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Took to-go orders at the counter and on the phone utilizing a POS software system.
- Supported servers and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Orchestrated seamless dining experiences as Hostess/Cashier, managing reservations and enhancing customer satisfaction through attentive service and efficient problem-solving.
Farmerboy Restaurant
Hostess / Cashier
07.2018 - 08.2019
Job overview
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Took to-go orders at the counter and on the phone utilizing a POS software system.
- Supported servers and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Orchestrated seamless dining experiences as Hostess/Cashier, managing reservations and enhancing customer satisfaction through attentive service and efficient problem-solving.
Summa Health System Barberton Campus
CPHT
05.2015 - 08.2017
Job overview
- Prepared IV infusions and compounded oral medications, ensuring accuracy and patient safety.
- Filled medication carts and STAT orders, enhancing efficiency in medication delivery.
- Handled insurance billing and provided bedside courier services, improving patient care.
- Managed Pyxis system and resolved issues, maintaining inventory accuracy.
- Trained with EPIC software, supporting nursing staff and pharmacists effectively.
Summa Health System Barberton Campus
CPHT
05.2015 - 08.2017
Job overview
- Prepared IV infusions and compounded oral medications, ensuring accuracy and patient safety.
- Filled medication carts and STAT orders, enhancing efficiency in medication delivery.
- Handled insurance billing and provided bedside courier services, improving patient care.
- Managed Pyxis system and resolved issues, maintaining inventory accuracy.
- Trained with EPIC software, supporting nursing staff and pharmacists effectively.
Discount Drugmart Pharmacy
Store Qualified Pharmacy Technician
09.2011 - 07.2013
Job overview
- Data entry of prescriptions and patient info, insurance billing and preauthorization facilitation.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expiration and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system, including verifying pseudoephedrine purchases within the National Precursor Log Exchange.
- Guided and supported store and pharmacy customers via phone within two rings of multi-line phone system.
- Recalled/short supply medication reconciliation.
Discount Drugmart Pharmacy
Store Qualified Pharmacy Technician
09.2011 - 07.2013
Job overview
- Data entry of prescriptions and patient info, insurance billing and preauthorization facilitation.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expiration and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system, including verifying pseudoephedrine purchases within the National Precursor Log Exchange.
- Guided and supported store and pharmacy customers via phone within two rings of multi-line phone system.
- Recalled/short supply medication reconciliation.
Sigler Animal Hospital
Veterinary Assistant/Office Assistant
05.2006 - 02.2011
Job overview
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions, educating about positive animal care practices, and validated their concerns while being empathetic and professional.
- Collected specimens from patients for laboratory analysis of parasites, blood analysis and culture.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Monitored patients in surgery suite and post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave.
- Assisted veterinarian in surgeries and procedures across a variety of domestic and exotic species of animals.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Filled prescriptions and coordinated refills for clients/patients, compounded oral meds using FlavorRx system when needed.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Rescued stray animals, provided housing and care of homeless animals and coordinated adoptions.
Sigler Animal Hospital
Veterinary Assistant/Office Assistant
05.2006 - 02.2011
Job overview
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions, educating about positive animal care practices, and validated their concerns while being empathetic and professional.
- Collected specimens from patients for laboratory analysis of parasites, blood analysis and culture.
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Monitored patients in surgery suite and post-operative care unit for anesthesia recovery, vital signs and activity levels.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave.
- Assisted veterinarian in surgeries and procedures across a variety of domestic and exotic species of animals.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Filled prescriptions and coordinated refills for clients/patients, compounded oral meds using FlavorRx system when needed.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Rescued stray animals, provided housing and care of homeless animals and coordinated adoptions.
Education
Portage Lakes Career
PTCB CPHT from CERTIFIED PHARMACY TECHNICIAN PROGRAM
05.2019
University Overview
- Maintained GPA throughout course.
- Former PTCB CPhT certification & Ohio State Licensing without sanction occurrences.
- GPA: 3.8
Kent State University
ASSOCIATE OF APPLIED SCIENCE from NURSING
12.2017
University Overview
- Undergraduate Senior Level Associates of Science
- Multiple Dean's List Awards
- Aspired towards RN baccalaureate & CNP in Behavioral Health
- GPA: 3.4
Cedar Valley College Distance Learning
LICENSED VETERINARY TECHNICIAN
08.2011
University Overview
Aspired towards Associates Degree in Veterinary Science for title of Registered Veterinary Technician
Choices High School
HIGH SCHOOL DIPLOMA
01.2006
University Overview
- High School Diploma Earned 2003-2006
- Grade School thru Freshman year end at Lake Local Schools 1989-2001
Skills
- Customer relations
- Rapport building
- Strategic planning
- Detail oriented
- Quality focused
- Staff training
- Medical records management
- Equipment maintenance
- Conflict resolution
- Project management
- Team leadership
- Process improvement
- Customer engagement
- Social media management
- Analytical thinking
- Critical thinking
- Workflow optimization
- Digital marketing
- Inventory control
- Research
- Data Management
- Event planning
- Negotiation
- Creative thinking
- Public speaking
Timeline
Freelancer & Landscape - Garden Design & Maintenance
HyDro+Grow Galaxy Top5:To Do List Management Garden Gossip
08.2023 - Current
Freelancer & Landscape - Garden Design & Maintenance
HyDro+Grow Galaxy Top5:To Do List Management Garden Gossip
08.2023 - Current
Drive Thru & Cashier Crew Member
McDonald's
03.2023 - 05.2023
Drive Thru & Cashier Crew Member
McDonald's
03.2023 - 05.2023
Driver & Shopper
Uber, Lyft, DoorDash, InstaCart
01.2022 - 08.2023
Driver & Shopper
Uber, Lyft, DoorDash, InstaCart
01.2022 - 08.2023
Certified Pharmacy Technician
Marc's Pharmacy
12.2021 - 10.2022
Certified Pharmacy Technician
Marc's Pharmacy
12.2021 - 10.2022
Receptionist
Shipley Clinic
04.2021 - 11.2021
Receptionist
Shipley Clinic
04.2021 - 11.2021
CPHT
MAC Pharmacy
02.2021 - 04.2021
CPHT
MAC Pharmacy
02.2021 - 04.2021
Certified Pharmacy Technician - IV Lead
PharmAmerica
09.2020 - 01.2021
Certified Pharmacy Technician - IV Lead
PharmAmerica
09.2020 - 01.2021
CPHT
Mercy Medical Center
10.2019 - 08.2020
CPHT
Mercy Medical Center
10.2019 - 08.2020
Hostess / Cashier
Farmerboy Restaurant
07.2018 - 08.2019
Hostess / Cashier
Farmerboy Restaurant
07.2018 - 08.2019
CPHT
Summa Health System Barberton Campus
05.2015 - 08.2017
CPHT
Summa Health System Barberton Campus
05.2015 - 08.2017
Store Qualified Pharmacy Technician
Discount Drugmart Pharmacy
09.2011 - 07.2013
Store Qualified Pharmacy Technician
Discount Drugmart Pharmacy
09.2011 - 07.2013
Veterinary Assistant/Office Assistant
Sigler Animal Hospital
05.2006 - 02.2011
Veterinary Assistant/Office Assistant
Sigler Animal Hospital
05.2006 - 02.2011
Portage Lakes Career
PTCB CPHT from CERTIFIED PHARMACY TECHNICIAN PROGRAM
Kent State University
ASSOCIATE OF APPLIED SCIENCE from NURSING
Cedar Valley College Distance Learning
LICENSED VETERINARY TECHNICIAN
Choices High School
HIGH SCHOOL DIPLOMA
Availability
See my work availability
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Languages
English
References
Ask upon interview or refer to above links please. Thank you for your time & understanding.
Background Check Inquiries
I am currently unable to pass a background check due to legal implications, presently on probation with record expungement eligibility in less than two years, and a current valid driver's license. Please conduct further questioning during an in-person interview, while listening to be open-minded and understanding about the surrounding circumstances of my prior offences. I'm looking forward to meeting with you.
Interests
- Photography
- Jewelry making
- Various art mediums
- Glass blowing
- Blacksmithing
- Hiking & outdoor activities
- Freelancing - landscaping/gardening & home care/maintenance
- Property management
- Pet day care/walking