Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LiFonda Hammond

Port Saint Lucie,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Manager/Operations Coordinator

Gulfstream Goodwill Industries
02.2017 - Current
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Logistics Dispatcher

Gulfstream Goodwill Industries
01.2015 - 02.2017
  • Streamlined distribution processes by implementing efficient routing and scheduling systems.
  • Reduced order processing time with improved inventory management techniques.
  • Enhanced team performance by providing training on warehouse procedures and safety protocols.
  • Collaborated closely with transportation providers, ensuring timely deliveries and minimizing transit delays.
  • Improved customer satisfaction by expediting order fulfillment processes and addressing delivery issues proactively.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
  • Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
  • Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
  • Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
  • Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
  • Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Coordinated dispatching of 12-14 drivers to accomplish daily delivery requirements.

Receptionist Administrator

Gulfstream Goodwill Industries
12.2014 - 01.2017
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Associate of Arts - Small Business Administration And Management

Palm Beach State College
Lake Worth, FL
04.2025

Skills

  • Loading and unloading
  • Route Optimization
  • Facility Security
  • Cost Reduction
  • Forklift Operations
  • Operations Management
  • Incident Reporting
  • Logistics Management
  • Staff Management

Certification

OSHA/Train the Trainer Forklift Certification Training - 2018

Timeline

Warehouse Manager/Operations Coordinator

Gulfstream Goodwill Industries
02.2017 - Current

Logistics Dispatcher

Gulfstream Goodwill Industries
01.2015 - 02.2017

Receptionist Administrator

Gulfstream Goodwill Industries
12.2014 - 01.2017

Associate of Arts - Small Business Administration And Management

Palm Beach State College

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LiFonda Hammond