Ligeria Boyd
Delray Beach,FL
Summary
Compassionate and dependable Veterinary Assistant with hands-on experience supporting veterinarians, handling animals safely, and maintaining clean clinical environments. Strong background in customer service and communication, with the ability to reassure pet owners and provide excellent care.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
Infinity Sales Group LLC
Boca Raton, FL
12.2022 - 09.2024
- Handle customer calls and resolve issues
- Maintain accurate records and data entry
- Conducted market research to identify potential sales opportunities and customer needs.
- Utilized CRM software to track leads, manage customer interactions, and streamline sales processes.
- Collaborated with team members to strategize on product promotions and sales tactics.
- Developed and maintained strong relationships with clients to drive repeat business.
Veterinary Assistant
LeadER Animal Specialty Hospital
11.2024 - Current
- Assist veterinarians with exams and basic procedures
- Safely handle and restrain animals
- Clean and prepare exam rooms and equipment
- Provide care and monitor animals
- Communicate with pet owners and schedule appointments
- Assisted veterinarians during examinations and procedures, ensuring efficient workflow.
- Monitored patient vital signs and reported changes to veterinary staff for timely interventions.
- Maintained cleanliness and organization of treatment areas, enhancing operational efficiency.
- Educated pet owners on post-treatment care and wellness practices for improved outcomes.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Supported the administration of vaccinations and medications as directed by veterinarians.
- Facilitated communication between clients and veterinary team, improving service delivery.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Insurance Agent
Nsure.com
01.2021 - 11.2024
- Explained policies, billing, and coverage
- Built strong client relationships
- Met sales goals
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed and maintained client relationships to ensure satisfaction and retention.
- Analyzed client needs to recommend appropriate insurance products and services.
- Educated clients on coverage options, benefits, and claims procedures.
Customer Service Agent
Teleperformance
Boca Raton, FL
12.2017 - 01.2021
- Resolved customer concerns and billing issues
- Maintained accurate data
- Provided customer support across multiple channels, resolving inquiries efficiently and professionally.
- Assisted in training new team members on customer service protocols and system navigation.
- Utilized CRM tools to document interactions, track issues, and monitor follow-up actions effectively.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Crew Member
McDonald's
06.2015 - 12.2017
- Delivered customer service and handled transactions
- Maintained clean workspace
- Operated kitchen equipment safely and efficiently, maintaining high food safety standards.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline operations and enhance workflow efficiency.
- Trained new crew members on procedures, promoting adherence to company policies and best practices.
- Assisted in inventory management, ensuring stock levels met operational needs without overages.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate in Business - Business Administration
Palm Beach State College
Boca Raton, FL01-2018
High School Diploma -
HCI COLLEGE
West Palm Beach, FL12-2024
High School Diploma -
Quantum High School
Boynton Beach, FL05-2016
Skills
- Animal Handling
- Veterinary Support
- Cleaning & Sanitization
- Customer Service
- Communication
- Appointment Scheduling
- Teamwork
- Client relations
- Customer assistance
- Sales training
- Technical support
Certification
- [Veterinary Assistant] License - [1 year]
- Certified V, [LeadER] - [ December,12 2024]
Languages
English
Full Professional
Timeline
Veterinary Assistant
LeadER Animal Specialty Hospital
11.2024 - Current
Sales Agent
Infinity Sales Group LLC
12.2022 - 09.2024
Insurance Agent
Nsure.com
01.2021 - 11.2024
Customer Service Agent
Teleperformance
12.2017 - 01.2021
Crew Member
McDonald's
06.2015 - 12.2017
Associate in Business - Business Administration
Palm Beach State College
High School Diploma -
HCI COLLEGE
High School Diploma -
Quantum High School