LIGGONIA JAMES
Summary
Qualified professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
37
37
years of professional experience
Work History
OFFICE MANAGER
TOTAL WOMEN'S HEALTH OF BALTIMORE
06.2024 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
Administrative Coordinator
MARYLAND AVIATION ADMINISTRATION/MDOT
10.2021 - 03.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Optimized workflow within the department by assigning tasks based on individual strengths and skill sets.
- Coordinated large-scale events such as conferences, trade shows, and company retreats to enhance brand visibility and promote networking opportunities.
- .Contributed to a positive workplace culture by actively participating in company-wide initiatives such as volunteer efforts or social events.
- Supported executives in achieving organizational goals by researching industry trends, preparing presentations, and providing strategic insights.
- Improved communication between departments by organizing and facilitating regular team meetings and conferences.
- Maintained a professional work environment by promptly addressing employee concerns or conflicts among team members.
EXECUTIVE DIRECTOR OF OPERATIONS
PRAISE AND DELIVERANCE MINISTRIES, INC
04.1988 - 03.2019
- Optimized facility layouts for maximum efficiency, improving workflow and decreasing overhead expenses related to wasted space or resources.
- Championed process improvements through the adoption of Lean methodologies, enhancing productivity across all departments.
- Championed a culture of continuous improvement, empowering employees to identify and address inefficiencies or areas for potential growth proactively.
- Established new Administrative teams to support the organizational structures within the local assemblies.
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs.
Education
Master of Science - Environmental Management
North Carolina State University
Raleigh, NCMasters of Divinity - CHRISTIAN THEOLOGY AND RELIGION
SOUTHEASTERN BAPTIST THEOLOGICAL SEMINARY
Wake Forest, NCMBA - Operations Management
Duke University
Durham NCSkills
- Customer service
- Organizational skills
- Customer relations
- Operations management
- Project management
- Performance improvement
- Relationship building
- Staff management
- Problem resolution
- Training and development
- Administration and reporting
- Professional and courteous
Timeline
OFFICE MANAGER
TOTAL WOMEN'S HEALTH OF BALTIMORE
06.2024 - 12.2024
Administrative Coordinator
MARYLAND AVIATION ADMINISTRATION/MDOT
10.2021 - 03.2024
EXECUTIVE DIRECTOR OF OPERATIONS
PRAISE AND DELIVERANCE MINISTRIES, INC
04.1988 - 03.2019
Master of Science - Environmental Management
North Carolina State University
Masters of Divinity - CHRISTIAN THEOLOGY AND RELIGION
SOUTHEASTERN BAPTIST THEOLOGICAL SEMINARY
MBA - Operations Management
Duke University
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