Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ligia Garcia

Queens,NY

Summary

25 years of extensive face to face interaction with the general public. Analyzing customer's problems and providing solution. Strong communication skills and ability to work under pressure and adapting to change. Highly dependable and energetic.

Overview

30
30
years of professional experience

Work History

Motor Vehicle Representative

New York State Department Of Motor Vehicles
10.2021 - Current

- Greet customers

- Assist with obtaining new identification, driving permit and licenses.

- Reviewing all documents

- Scanning and faxing documents.

- Translating from Spanish to English/ English to Spanish.

Senior Customer Service Representative

HSBC Bank USA National Association
10.1998 - 06.2020

- Assisted customers with their daily needs.

- Helped management with daily operations.

- Proficiency with sales referrals and product knowledge.

- Wire transfer bank checks and foreign currency orders.

-Was in the top 5 percent in sales referrals and promotional sales goals in 2016.

- Trained and mentored coworkers.

- Organized signature cards and power of attorney records.

- Processed incoming mail.

-Provided customers with bank records per request.

-Addressed any customer issue.

-Handled any safe deposit issue and payment.

- Handled large amount of cash on daily basis.

- Coordinated weekly shipment of cash.

- Daily ATM settlement.

Store Manager

Petland Discount
05.1993 - 08.1998

- Ordering of supplies and source materials.

- Arranged weekly schedule for all staff members.

- Helping customers with their needs.

- Trained and mentored all staff.

Education

LaGuardia Community College of The City University of New York
Long Island City, NY
1996

High School Diploma -

Newtown High School
Elmhurst, NY
06.1993

Skills

    - Bilingual English and Spanish (read/write/speak)

    - Quick learner and observant

    - Friendly and self efficient

    -Answering phones and using computers

    -Multitasking and fast pace

Timeline

Motor Vehicle Representative

New York State Department Of Motor Vehicles
10.2021 - Current

Senior Customer Service Representative

HSBC Bank USA National Association
10.1998 - 06.2020

Store Manager

Petland Discount
05.1993 - 08.1998

LaGuardia Community College of The City University of New York

High School Diploma -

Newtown High School
Ligia Garcia