Ligia Morales
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
22
22
years of professional experience
Work History
Owner
IDCBags
06.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner
All Star Jumpers
06.2008 - 10.2018
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
Administrative Assistant/Recruiter
Transport Drivers, Inc.
09.2004 - 06.2008
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Administrative Coordinator
Saint George Church
09.2001 - 05.2004
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced student understanding of religious concepts by incorporating engaging multimedia presentations and interactive activities.
- Organized special events such as retreats, field trips, and guest speakers to deepen students'' connections with their faith communities.
- Partnered with parents to support their involvement in their child''s religious education journey, leading regular parent meetings and workshops.
- Recruited trained, and supervised volunteer instructors to assist in delivering high-quality educational experiences for students.
- Evaluated and updated curriculum materials regularly to ensure relevance and alignment with current educational standards in religious education.
Education
Masters in Business Administration - Marketing
FEPADE
San Salvador, El SalvadorBachelors Degree in Civil Engineering -
Universidad Politecnica De El Salvador
San Salvador, El SalvadorHigh School Diploma -
Colegio Fátima
Santa Tecla, El SalvadorNo Degree - Human Resources Training
Chaffey College, Chino
Chino, CANo Degree - English-as-a-Second-Language Education
American School
San Salvador, El SalvadorSkills
- Business Management
- Purchasing and Planning
- Staffing Oversight
- Decision Making
- Administrative Oversight
- Client Service
- Project Estimating
- Small Business Operations
- Marketing
- Business Administration
- Analytical Thinking
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Owner
IDCBags
06.2018 - Current
Owner
All Star Jumpers
06.2008 - 10.2018
Administrative Assistant/Recruiter
Transport Drivers, Inc.
09.2004 - 06.2008
Administrative Coordinator
Saint George Church
09.2001 - 05.2004
Masters in Business Administration - Marketing
FEPADE
Bachelors Degree in Civil Engineering -
Universidad Politecnica De El Salvador
High School Diploma -
Colegio Fátima
No Degree - Human Resources Training
Chaffey College, Chino
No Degree - English-as-a-Second-Language Education
American School