Hi, I’m
Ligia Sibaja
Miami,FL
Summary
Proven track record of enhancing operational efficiency, leveraging strong analytical thinking. Streamlined processes and implemented strategic planning, leading to significant improvements in service delivery and team collaboration. Expert in database management and adept at fostering stakeholder relationships, consistently achieving and surpassing goals.
Overview
13
years of professional experience
3
Languages
Work History
Miami Dade College
Clerk, Admissions & Registration
03.2023 - Current
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
Aragon Envios Corp
Administrative Assistant
01.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Banco Ficohsa
Sr. Operational Risk Specialist
02.2018 - 02.2020
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Monitored industry trends to adapt strategies accordingly.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
Banco Ficohsa
Head Fraud Monitoring Center
12.2017 - 02.2018
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Banco Ficohsa
Fraud Monitoring Specialist
02.2017 - 09.2017
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Monitored industry trends to adapt strategies accordingly.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Banco Ficohsa
Operational Risk Specialist
10.2015 - 02.2017
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Monitored industry trends to adapt strategies accordingly.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Citibank
Compliance and Risk Control Analyst
07.2014 - 10.2015
Job overview
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized core processes to improve business performance and operational agility.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Citibank
Administrator of Supplier Contracts
02.2014 - 07.2014
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Created and managed project plans, timelines and budgets.
Citibank
Purchasing Officer
05.2011 - 02.2014
Job overview
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Reviewed order updates to identify best practices aligned with corporate goals.
Education
Universidad Nacional De Ingeniería
Bachelor of Science from Industrial Engineering
2011
University Overview
- Relevant Coursework: Service Engineering, Seminar of Continuous Training as a change agent, Emotional Intelligence and Change Management, Executive coaching applying neuro leadership & Human, spiritual, and Intellectual formation for leaders.
- Job-Related Coursework: Continuity of Business, Fraud Awareness Training, Manager’s Control Assessment training, Risk Management, Management, control, Money Laundering and Terrorism risk, Transparency in financial operations, Ferpa Training, Admissions and Registration Overview, Florida Residency Training, Customer Advocacy, Customer Service Foundations, Business Etiquette: Phone, Email and Text & FAFSA completion: Assisting Students Through the Process.
- Professional Development: Postgraduate in Financial Management, EAP English for Academic Purposes, Substitute Teacher, Business intrapreneurship operation.
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative tasks
- Database Management
- Quality Control
- Record preparation
- Information Security
- Multitasking
- Attention to Detail
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Analytical Thinking
- Decision-Making
- Strategic Planning
- Google Drive
- Business Documentation
- Process Monitoring
- Effective Communication
Languages
English
Professional Working
Portuguese
Full Professional
Spanish
Native or Bilingual
Timeline
Clerk, Admissions & Registration
Miami Dade College
03.2023 - Current
Administrative Assistant
Aragon Envios Corp
01.2022 - Current
Sr. Operational Risk Specialist
Banco Ficohsa
02.2018 - 02.2020
Head Fraud Monitoring Center
Banco Ficohsa
12.2017 - 02.2018
Fraud Monitoring Specialist
Banco Ficohsa
02.2017 - 09.2017
Operational Risk Specialist
Banco Ficohsa
10.2015 - 02.2017
Compliance and Risk Control Analyst
Citibank
07.2014 - 10.2015
Administrator of Supplier Contracts
Citibank
02.2014 - 07.2014
Purchasing Officer
Citibank
05.2011 - 02.2014
Universidad Nacional De Ingeniería
Bachelor of Science from Industrial Engineering