Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ligia M MORILLO

Paterson

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Salesperson

Din motors
Passaic
12.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints promptly and efficiently.
  • Organized test drives for customers to help them decide on a car model.
  • Greeted customers, answered phone calls and emails to provide customer service.
  • Prepared paperwork for sales transactions and ensured accuracy of information.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Educated customers about sales processes, warranty requirements and service standards.

Customer Service Representative

Amazon
Paramus
08.2023 - 01.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Cashier Team Lead

Burlington
Paterson
08.2022 - 07.2023
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customers' questions and provided information on store procedures or policies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Counted and balanced cashier drawers.
  • Trained new cashiers on proper use of registers and store policies.

Education

High School Diploma -

PASSAIC HIGH SCHOOL
Passaic, NJ
08-2018

Skills

  • Cash handling
  • Payment processing
  • Customer service
  • Sales transactions
  • Employee training
  • Team leadership
  • Strong ability to communicate effectively and clearly, both in written and oral communication
  • I have more than five years of experience in customer services, I would like to use my experience to help other and the companies to grow up

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Salesperson

Din motors
12.2024 - Current

Customer Service Representative

Amazon
08.2023 - 01.2025

Cashier Team Lead

Burlington
08.2022 - 07.2023

High School Diploma -

PASSAIC HIGH SCHOOL

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