Agustina Olguin Cardozo
San Antonio,TX
Summary
Proven leader with a track record at Starbucks, where I spearheaded teams to enhance customer satisfaction and streamline operations. Expert in team leadership and complex problem-solving, I significantly improved service delivery and employee engagement. Skilled in staff training and development, ensuring a professional and efficient work environment.
Overview
1
1
year of professional experience
Work History
Manager
Starbucks
01.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Applied Science - Radiologic Technology
St Philips College
San Antonio, TX05.2027
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Starbucks
01.2021 - 03.2022
Associate of Applied Science - Radiologic Technology
St Philips College