Liilurou Kent
Wellington,FL
Summary
Knowledgeable Medical Assistant with exceptional background over 7 years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Baptist Health Medical Group
Boynton Beach, FL
09.2019 - Current
- Supervised and trained a medical assistant on proper procedures for patient intake, examinations, and treatments.
- Assist the Physician with procedures
- Can perform EKGs, administer injections, and conduct urinalysis.
- Excellent in phlebotomy.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Assisted back-office patient processes to reduce office wait times.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted patients with registration, new patient paperwork and check-out process.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Maintained accurate records of test results, diagnoses and treatments given to each patient
Medical Assistant
Bethesda Health physician Group
Wellington , FL
10.2018 - 05.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Medical Assistant -
Palm Beach State College
Lake Worth, FL11-2017
Bachelor of Arts -
Delhi University
New Delhi 06-2007
Skills
- Electronic health records management
- Insurance verification and billing
- Conflict resolution techniques
- Performance improvement
- Clinical leadership
- Phlebotomy expertise
- HIPAA compliance
- Scheduling and appointment management
- Inventory and supply management
- Infection control procedures
- Medical terminology proficiency
- Clinical flow management
- Critical thinking
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Lead Medical Assistant
Baptist Health Medical Group
09.2019 - Current
Medical Assistant
Bethesda Health physician Group
10.2018 - 05.2019
Medical Assistant -
Palm Beach State College
Bachelor of Arts -
Delhi University
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