Liiretta Mulifa'i

Manager

McDonald's

Fife, WA

07.2022 - Current

Analyzed customer feedback data to develop action plans for improving services offered.
Provided leadership during times of organizational change or crisis situations.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with industry regulations and company policies.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Established processes to ensure efficient workflow throughout the organization.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Conducted performance reviews for team members.
Ensured compliance with regulatory requirements and industry standards.
Created monthly reports for senior management summarizing operational performance metrics.
Ensured compliance with all applicable laws, regulations, industry standards.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Enforced customer service standards and resolved customer problems to uphold quality service.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Managed risk by developing and implementing effective risk management strategies.
Developed and implemented strategic plans to achieve company objectives.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Implemented process improvements, resulting an increase in operational efficiency.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinated cross-departmental projects to ensure timely and successful completion.
Managed annual budgeting and forecasting, optimizing resource allocation.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Monitored staff performance and addressed issues.
Managed inventory levels to meet demand without overstocking, reducing waste.
Enhanced customer satisfaction through the development of a customer service excellence program.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Trained employees on additional job positions to maintain coverage of roles.
Analyzed market trends and competitor activity to inform business strategy.
Conducted performance evaluations, providing feedback and coaching for team development.
Established and monitored KPIs to evaluate performance and identify areas for improvement.
Enhanced team morale and retention through recognition programs and career development opportunities.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Oversaw marketing initiatives, increasing brand awareness and sales.
Oversaw daily operations, maintaining efficiency and quality standards.
Streamlined communication channels, improving information flow and decision-making speed.
Directed recruitment, hiring, and training of new staff members.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Interviewed prospective employees and provided input to HR on hiring decisions.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Evaluated individual and team business performance and identified opportunities for improvement.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Recruited and trained new employees to meet job requirements.
Created and managed budgets for travel, training, and team-building activities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Summary

Overview

Work History

Manager

Education

High School Diploma -

Skills

Accomplishments

Timeline

Manager

High School Diploma -

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