Lijesh Unni
Product Head
Doha
Summary
Diligent Senior Product Manager offering 15 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
17
17
years of professional experience
1
1
Language
Work History
Head of Product
Al Abdulghani Motors (TOYOTA)
Doha
09.2017 - Current
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Managed product demonstrations and testimonials for performance evaluation.
- Liaised with clients to better understand business needs and current market landscape.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Boosted customer base penetration using creative promotional approaches.
- Maintained positive vendor relations to build strong partnerships.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Consulted with buyers to determine projected demand for products and services.
- Directed planning and budgeting efforts.
Sr. Engineer Sales & Product Support
Jubaili Bros
Doha
08.2016 - 09.2017
- My responsibilities include handling all the direct Sales & Rental transactions for the Spare Parts, Power Generators, and Tower Lights .
- Attending meetings with clients and consultants.
- Preparing Daily & weekly sales report and attending sales meetings.
- Prepare project submittals and commissioning reports.
- Attending meetings with consultants, contractors and customers.
- Briefing the project submittals and providing basic trainings to client.
- Attending testing of generator such as load test, acoustic test etc.
- Coordinating with service department for the commissioning and testing
- Adhered to timelines to meet quality assurance targets.
- Established and maintained productive working relationships with stakeholders.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Led engineering teams to successfully complete projects on time and within budget.
Manager Sales & Operations
Express-Planet Engineering
Doha
12.2011 - 06.2016
- My responsibilities include handling all the direct Sales & Rental transactions for the Spare Parts, Power Generators, and Tower Lights
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Attending meetings with consultants, contractors and customers
- Developed and maintained relationships with customers and suppliers through account development.
- Briefing the project submittals and providing basic trainings to client
- Coordinating with service department for the commissioning and testing
- Developed and implemented business strategies to achieve business goals and stay competitive.
Sr. Service Support Engineer
EMIRATES TECHNICAL SERVICES
Dubai
01.2011 - 12.2011
- ETS is in to Sale & Rental of Diesel Generators and They Have Service Divisions for Rewinding of Alternators & Motors
- Responsibilities:
- My responsibilities include handling all the direct Sales transactions, Annual maintenance contracts for the Power Generators, Controls & Panels & rewinding jobs for motors and alternators
- Handling the entire direct Sales of Service jobs including Spare Parts and AMC sales
- Attending meetings with clients and consultants
- Preparing weekly sales report and attending sales meetings
- Attending all projects commissioning of generators, switch gear panels, synchronizing panels, BMS Controls according to the project submittals
- Prepare project submittals and commissioning reports
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Attending meetings with consultants, contractors and customers
- Briefing the project submittals and providing basic trainings to them
- Attending testing of generator such as load test, acoustic test etc
- Provide after service warranty to clients to ensure the highest level of customer satisfaction
- Ensure safe working environment
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Educate customers on service, preventive and periodic maintenance.
Product Support Engineer
FG Wilson Engineering FZE, Jebel Ali, FZE
Dubai
05.2007 - 12.2010
- Handling all the direct Service sales transactions, Project Sales & Annual maintenance contracts.
- Managed customer relationships by delivering prompt responses to questions.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Updated team on progress and addressed concerns to meet established project deadlines.
- Attending testing of generator such as load test, acoustic test etc.
- LPOs and quotations dealing with customers’ service queries, order handling, work schedules, assigning service experts for the work.
- Preparing of delivering notes and service invoices.
- Monitoring service/parts stock and generating a detailed forecast to control the service sale flow for the spare parts.
- Provide after service warranty to clients to ensure the highest level of customer satisfaction, which entails the coordination and implementation of all technical aspects of the project.
- Performing as an in-charge of service call center. Provide best value and support to all our customers.
- Provide after service warranty to clients to ensure the highest level of customer satisfaction.
Education
Bachelor of Science - Engineering Technology
Birla Institute of Technology (BITS PILANI)
Diploma - Electrical Electronics Engineering
SSM-Polytechnic College, State Board of Technical Education
Skills
Research and trend analysis
undefinedAccomplishments
- I have effectively managed the development of holistic warehouse solutions encompassing Material Handling Equipment, Racking Systems, Doors, and Dock Levelers across various projects in Qatar. Notable projects include Milaha, Videohome/LG Electronics, Al Taadhod/Gree Airconditioners, Lulu Hypermarket, and Ali Bin Ali/PEPSI, among others.
Timeline
Head of Product
Al Abdulghani Motors (TOYOTA)
09.2017 - Current
Sr. Engineer Sales & Product Support
Jubaili Bros
08.2016 - 09.2017
Manager Sales & Operations
Express-Planet Engineering
12.2011 - 06.2016
Sr. Service Support Engineer
EMIRATES TECHNICAL SERVICES
01.2011 - 12.2011
Product Support Engineer
FG Wilson Engineering FZE, Jebel Ali, FZE
05.2007 - 12.2010
Bachelor of Science - Engineering Technology
Birla Institute of Technology (BITS PILANI)
Diploma - Electrical Electronics Engineering
SSM-Polytechnic College, State Board of Technical Education
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